Professionalism
essential quality of individuals who work in health care
professionalism
Exchanging messages between sender and receiver
communication
working together to reach a common goal
teamwork
High degree of dependency on the leader
autocratic
Required in some health occupations
Neat, well-fitting, clean, and wrinkle-
free
uniform
Sincere concern for others
Foundation of caring
compassion/empathy
lead to fatal errors
poor communication
center of interest or activity
focus
Encourages decision making
democratic
the ability to understand and share the feelings of another.
empathy
how a situation is viewed
attitude
ability of patients to obtain and process basic health
information
health literacy
skills that compliment each other
assigned task
‘Let it be’ – the leadership responsibilities
are shared by all
Laissez-Faire
a keen sense of what to do or say in order to maintain good relations with others or avoid offense.
tact
Outward sign of professionalism
appearance
effective health care communication
therapeutic communication
Group has the same beliefs/objectives
common goal
May be valuable in some types of business where decisions need to
be made quickly and decisively
autocratic
the ability to do something successfully or efficiently.
competent
Maintain healthy balance in professional–patient relationship
Professional distance
Set communication goals, Create message, Deliver message, Listen to response, Offer feedback and seek clarification, Evaluate encounter
communication process
Arguing, unreliable, unfocused, different goals/beliefs
Ineffective teamwork
All must keep focus and be strong workers
Laissez-Faire
able to accept or tolerate delays, problems, or suffering without becoming annoyed or anxious.
patience