Ticket Priority
Ticket: My account says that I'm a nurse, but I am an MD.
What is High?
What app team is responsible for patient movement?
Who is Grand Central?
What is the name of the third party that Beebe will be using for one-way communications (alert communication, looking up on call schedules, contacting consulting providers)?
What is PerfectServe?
How can I run through an exact scenario to replicate a user's workflow issue?
What environment should I use?
What is an LDAP override in the User's EMP record in SUP
What system will we use to track and report tickets?
What is Jira
Ticket: There is a typo in the Eyes and Nose Flowsheet.
What is Low?
What team is responsible for diagnostic snapboards?
Who are Orders and Cadence?
Beebe has a lot of auto-consults and referrals - what is the functionality that allows these to function?
What are Instant Order OPAs?
Ticket: I can't find the medication when I type in the name.
What is: Verify with Willow that this is a med we would expect to have and that it is on the correct preference list. Verify that the correct meds preference list is attached.
When an institution wants the same note layout used across teams, they build one of these.
What is a note template
Ticket: My password doesn't work so I can't sign in
What is High?
What app team is responsible for maintaining the sepsis OPAs?
What is Orders?
Where is MTP documented?
What is the code narrator?
Ticket: I am a nurse who can't administer blood because there's no transfuse link in the Blood Admin flowsheet.
What is: Verify that the blood admin order set as both a product AND atransfuse order? Check manage orders to see if both of them are active.
T/F: Nurses will be documenting shift handoff at go-live
False
Ticket: I am an RN and I can't administer blood because there's no Transfuse link showing up.
What is Critical?
What app team is responsible for updating all patient lists?
Where will C-sections at Beebe take place?
Bonus: who is responsible for case creation?
Where is Beebe's main OR?
Who are: OR staff will schedule the case and create the log for scheduled C-Sections, while L&D nurses will have to create the casse and log for emergent C-Sections.
Ticket: My Rover doesn't work.
What is: Call the user to determine which piece of Rover doesn't work? Can they open Rover, and are they supposed to be opening Rover? Are they able to log-in and do they see an error? Check their template to verify that they have the correct rover security.
When do we expect to have our Risk of Readmission and Deterioration index cognitive computing models live?
What is 45-60 days after go-live. Also accepted as an answer is 2000 encounters for DI
Ticket: I am used to seeing all my patients in one place, but now I have to go to 2! I want all my patients to appear on my schedule.
What is Low?
What apps are responsible for charging?
What three orders are required for an ED to IP Transition?
What are: The Consult to Hospitalist order, the ED to floor bed request order, and the appropriate admission order?
Ticket: The system is making me scan the patient before it will print my lab label!
What is: That's not an issue - this is working as designed. Call the user and explain that this is expected.
What day do our floor support shifts end?
What is Tuesday, November 12th