In this program, Client Services Team members have the opportunity to network with members from other departments, build relationships with other Beeliners, and gain a better understanding of the company and how departments interact with one another.
What is BeConnected?
100
The acronym VMS stands for this.
What is Vendor Management System?
100
He acts as a liaison between Management and Product Development departments.
Who is Billy Atkins?
100
The Beeline office location that currently has specified language requirements for 4 of our clients.
What is the UK office?
200
These two people are part of the Customer Service Committee and are in charge of this BeConnected initiative.
Who are Emilie Johnson and Erick Anderson?
200
Criminal, Basic, Expected, Desired, Surprising, and Unbelievable.
What are the six levels of customer service?
200
The acronym FMS stands for this.
What is Freelancer Management System?
200
B. When he first started at Beeline, he always wore a gold chain to work and that is how he got the nickname “G-Money.”
Who is Daniel Sudhindaran?
200
This Beeline department provides training to Hiring Managers, Suppliers, and MSPs, in addition to CSAs and other internal Beeline employees.
What is the Training & Development?
300
Melissa Spence, Tafney McGriff, Kim Turton, Gisele Desroches, Caroline Frankenburger, Billy Epperson, Sean Croke, Jay Santos, and Patrick Allen
Who are members of the BeConnected Client Services participants for this quarter?
300
This level of service is really bad. It’s service that violates even minimum expectations, the kind of service that your customers remember never to use again, and are angry enough to call you and complain about.
What is Criminal?
300
What is the name of the leading company in the Freelancer Management Software field?
What is Onforce?
300
She is the Product Manager of Contingent Staffing who reviews new ideas from clients using Idea Studio, and then presents those ideas to the Product Management team who reviews the initiatives.
Who is Judy Bumgarner?
300
This role works with technical architects and software engineers to design product solutions that are technically feasible.
What is Product Architect?
400
10
How many Beeline departments participated in this quarter's BeConnected program?
400
This level of service is astonishingly fantastic. This is the level of service your customers can’t forget, the legendary treatment they will tell all their friends about.
What is UNBELIEVABLE?
400
Client Solutions, Product Support, Vendor Compliance, and Training & Development.
What departments make up the Client Services organization?
400
This person worked in Sales and Marketing for Acosta before joining the Beeline family.
Who is Katie Oro?
400
These are actions that occur during a workflow. For example, Approvals being sent from one Approver to another.
What are Pipeline Actions?
500
This is the organization whose members were offered the opportunity to participate in this BeConnected program.
What is Client Services?
500
These interactive sessions take place once a month and are supported by the Customer Service Committee, designed specifically for Client Services team members to collaborate on soft skills and scenarios they may experience when dealing with clients (i.e. time management).
What are UP YOUR SERVICE coaching sessions?
500
June 9, 10, and 11 in Amelia Island, Florida.
What are the dates and where is the 2015 Beeline Customer Conference being held?
500
He manages two teams and ensures the tools of the trade are in “fighting” form.
Who is Marvin Ortiz?
500
The Product Manager is in charge of the vision for the future of a specific product within Beeline. The Product Owner’s job is to take that vision and work with the technical teams, in order to bring it to fruition.
What is the difference between a Product Manager and a Product Owner?