Who You Gonna Call?
A customer is calling to cancel their sale
What is take a message and get to Sam to handle?
Break time given if working 6 hours.
Double points if you can give 4 hours and 8 hours shifts as well.
What is a 30 minute unpaid lunch?
The percentage of setting leads aka converting out of raw inquiries.
What is 20%?
The color LP marks the address when it is not valid at all.
What is purple?
Things to ask on confirmation question (we confirm the appointment the day before...)
What is: another number to reach you and the best time to reach you?
Amount of options we carry.
What is over 36?
A customer is calling in for service, this is the extension we transfer call to
What is 1202 or 202 (after hours for voicemail)?
Proper procedure on calling out
1. Call Sam.
2. If Sam doesn't answer, leave a voicemail.
3. Send text as well, only after calling out.
What is 2 hours and 4 hours?
When a new lead comes in and it is DUPE'd.
What is when it comes in the same day, newest leads gets DUPE'd out.
People allowed to price condition.
Who is Sam, Kelli and Whitney?
What to say to BCI if we had an NICR with a prospect.
What is we already had a set appointment with them?
Someone from a source calls in asking for Alex.
Who is Ryan?
When to set callbacks for yourself.
What is if you have close info, less than a week out?
You should have 40 of these per hour.
What is dialed calls?
Three different methods to contact someone within the property tab.
What is Email, Letter and texting?
Not an acceptable answer(s) to the time home where we need more info.
What is: varies, flexible, home, not/doesn't work?
Things to do when taking a break or stepping away from desk.
What is advise manager, punch out on clock, and log out of phone?
What to do when someone calls in asking for Amy and she is not here.
What is transfer to her voicemail (extension 107)?
How long you have to reset your own appointment before it is up for grabs.
What is 7 days?
Percentage of pitched leads out of set leads.
What is 50%?
If a lead asked DNC but it is marked Do not Text in dropdown.
What is Do not promote?
The time preapp is not needed for mobile homes.
What is a double lead and they own the land/property.
Tiebreaker question:
(write down your wager of points)
Things to do before clocking out for the day.
What to do if someone asks for Sam and she is not here.
What is see if they are able to talk to Amy or Ryan, if not, leave a note for Sam or send text to let her know?
Time needed to give Sam for time off requests.
What is at least two weeks?
Double Jeopardy!
Percentage of leads that convert with the first party to make contact.
What is 78%?
Double Jeopardy:
Is this a match? And what would you do with the leads?
Same address, but name, phone number and emails all different.
What is it may not be, but we aren't sure so create new prospect and add note to directions tab so we know what matches in case and we can merge after the fact?
The five criteria needed for a lead to be qualified.
What is interest, no banko, own home, both home for 2 hours, and have income?
The procedure on credit requesting.
What is adding notes, putting today's date on 2nd one down (Credit Request), and Need to Do as the status?