National Patient Safety Goals
Care, Treament, & Services
Rights & Responsiblilities
Environment & Safety
Mystery Category
100
Use two of these when providing care, treatment, and services
What are two patient identifiers?
100
These must be completed within 5 visits or one month; whichever is longer, and must be written behaviorally specific and measurable
What is the Individual Service Plan (ISP)
100

The Client Rights Advocate, The Joint Commission, Ohio Legal Rights, and Boards of Licensure to name a few

What are individuals and organizations that can receive a complaint?

100
R.A.C.E.
What is the acronym used during a code red?
100
Completeness of clinical record, satisfaction surveys, outcome measures, and complaints are examples of these.
What are OP-Psychiatry Performance Improvement Reports
200
The process used when obtaining information about a client's medication.
What is medication reconciliation?
200
This is the organization's philosophy concerning seclusion and restraint
What is the least restrictive environment / striving for a restraint free environement
200
The ability to file a complaint without fear of retaliation, right to participate in one service, regardless of refusal of another service, communication is done in terms the patient can understand, and participate in the development of their treatment plan.
What are the patients rights?
200
Code Violet
What is the code for a violent patient
200

Plan, Do, Study, Act

What is the organizations Performance Improvement Model?

300
Using Purell between patient contacts, washing hands when visibly soiled, cleaning toys between each patient use, and not sharing stuffed animals.
What is infection prevention?
300
Making recommendations for identified pain, unexplained weightloss, or other medical ailments.
What is addressing variances in the client condition in the treatment recommendations in a diagnostic assessment?
300
The client, parent/guardians (when applicable) and treatment providers
Who is involved in the development of a client's treatment plan?
300
Code Copper
What is the code for a utility failure
300
To improve the human condition by providing patient-centered, university-quality care
What is the mission of the University of Toledo Medical Center?
400
When given by the TJC it requires extensive work to correct the error
What is an RFI
400
Timely and accurate documentation, promptly return messages, and provide client centered care.
What are ways I contribute to Performance Improvement?
400
The process of establishing a mutual understanding between the client and the clinical staff about the care, treatment, and services. A process that considers needs and preferences of the individual and explains the risks and benefits of services
What is informed consent?
400
No more than 18 inches from the ceiling
What is how far items should be from the ceiling?
400
qd, IU, q.o.d., ms, cc, etc
What are unapproved abbreviations and should never be used?
500
Name and Date of Birth
What are outpatient's two patient identifiers
500
Incorporating client's own words and using quotes in the clinical record.
What is evidence that the client was an active participant in the development of the treatment plan?
500

To provide information about present medical concerns and past treatments, hospitalizations, medications, and other matters related to their behavioral and physical health.  To ask questions when they don't understand, to follow instructions for their plan of care, to show respect and consideration.

What are the patient's responsibilities?

500
Account for clients, move away from doors and windows, keep quiet, and lock doors
What is the response duing a lockdown drill?
500
This is the philosophy of the organization as it relates to patient care and the idea that we embrace our patients.
What is iCARE?
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