National Patient Safety Goals
The Patient Advocate, The Joint Commission, OHFLAC, DHHR and Boards of Licensure to name a few
Where patients are notified they are able to file a complaint?
Completeness of clinical record, satisfaction surveys, outcome measures, and complaints are examples of these.
What are Performance Improvement Indicators
NPSG.03.05.01
What is take exta care with patients who take meds to thin their blood.
This is the organization's philosophy concerning seclusion and restraint
What is the least restrictive environment / striving for a restraint free environement
The ability to file a complaint without fear of retaliation, right to participate in one service, regardless of refusal of another service, communication is done in terms the patient can understand, and participate in the development of their treatment plan.
What are the patients rights?
Highland Hospital's Safety Officer
Who is Daniel Dew, DPO?
What was the topic of this year's FMEA, (Failure Mode and Effects Analysis)?
Using hand sanitizer between patient contacts, washing hands when visibly soiled, cleaning equipment between each use
What is NPSG Prevent Infection?
Making recommendations for identified pain, unexplained weight loss, or other medical ailments.
What is addressing variances in the treatment recommendations in a diagnostic assessment?
The client, parent/guardians (when applicable) and treatment providers
Who is involved in the development of a client's treatment plan?
Code Silver
What is the code for active shooter?
What is an Incident Report?
When given by the TJC it requires extensive work to correct the error
What is an RFI or ITL
Timely and accurate documentation, promptly return messages, and provide client centered care.
What are ways I contribute to Performance Improvement?
The process of establishing a mutual understanding between the client and the clinical staff about the care, treatment, and services and explains the risks and benefits of services
What is informed consent?
Visual Scorecard used by TJC Surveyors to identify deficiency/citation severity and includes levels for low, moderate, high and immediate threat to life.
What is the Safer Matrix?
NPSG 15.01.01
What is the National Patient Safety Goal entitled:
Identify Patient Safety Risks/Reduce Risk for Suicide
Incorporating client's own words and using quotes in the clinical record.
What is evidence that the client was an active participant in the development of the treatment plan?
Providing information about present complaints, past and current functioning, asking questions when they don't understand, following instructions for their plan of care, showing respect and consideration.
What are the patient's responsibilities?
Highland Hospital's Privacy Officer
Who is Melanie Ferrell, Director of HIM?
Can never be stored on the floor.
What are corrugated boxes.