Listening
Storing the words in your memory long enough to further process what was said or signed.
What is Remembering?
The tendency to rely on your assumptions about a group to make a judgment or assessment of someone based on your perception that they belong in a certain group.
What is Stereotyping?
Errors in reasoning that undermine the logic of an argument.
What is Logical Fallacies?
The ways that we show our attention and support for the speaker, or lack thereof, through our body while we are listening to others
What is Nonverbal Feedback?
Zoned out when a friend’s story goes on a little too long.
What is Passive Listening?
Signaling that you have received the message and giving verbal and/or nonverbal feedback
What is Responding?
The tendency to notice something more once we become aware of a phenomenon.
You appealed to popularity or the fact that many people do something as an attempted form of validation.
What is Bandwagon?
The ways that we use our voice to let the speaker know what we think and to show that we are listening to the other person in a conversation.
What is Verbal Feedback?
Being engaged and emotionally involved in all three stages of the listening process.
What is Active-Empathetic Listening?
Making sense of the verbal and nonverbal cues that are being perceived
What is Understanding?
The tendency to rely on examples that immediately come to mind, including your own recent experience or knowledge
What is the Availability Heuristic (recency effect)?
Attempting to manipulate an emotional response in lace of a valid or compelling argument.
What is Appeal to emotion?
Comments that criticize or identify areas that need improvement but do not provide any suggestions for improvement or direction
What is Negative Feedback?
Listening to be supportive and to serve as a sounding board for someone as they talk through an issue until they have resolved their problem.
What is Therapeutic Listening?
Making meaning out of the combination of all of the verbal and nonverbal messages that were conveyed during the interaction
What is Interpreting?
The tendency to ignore information that you perceive to be negative or harmful.
What is the Ostrich Effect?
Attacking your opponent's character or personal traits in an attempt to undermine their argument.
What is Ad Hominem?
Saying a positive descriptive comment, then sharing constructive feedback, and then ending with more positive descriptive feedback.
What is a Feedback Sandwich?
The stage when active listeners pay attention to the explicit and implicit messages shared by the speaker.
What is the Sensing Stage?
The acronym for the 6-part process of listening.
What is HURIER?
The tendency to believe that we are a lot more knowledgeable about a subject than we actually are.
What is the Dunning-Kruger effect?
Saying that if we allow A to happen, then Z will eventually happen too, therefore A should not happen.
What is Slippery Slope?
Saying yeah, uh huh, right, wow, and other single-word responses and sounds to keep the conversation moving.
What is Backchannel Responding?
The type of listening focused on distinguishing between auditory and/or visual stimuli.
What is Discriminative Listening?