As the Desk Assistant you are responsible for what?
What is providing security, safety, and excellent customer service to the residents and any guests in the residence halls?
100
To the residents and guests, you are what?
What is the face of the Office of Housing
100
What if, anything can be eaten at the front desk?
What is small snacks, no full meals
100
Identify the 3 forms you will use as a Desk Assistant?
What are the Desk Assistant Sign-In Sheet, Guest Sign-In Sheet, and the Visitation Violation Log
100
Current students must use what type of identification to check guests in?
What is a valid Coppin State University Identification
200
Identify one specific responsibility of the Desk Assistant?
What is (see the job description for the answer)
200
What forms should be completed at the start of every work day for the front desk?
What are the Guest Log sheet and the Lockout/Key Replacement Log
200
What is the process to turn in the Visitation Violation Sheet?
What is complete the Visitation Violation Log, collect all unclaimed IDs, put them in the designated envelope, and place them in the RD office (or slide under the door to the RD office)
200
When must the Desk Assistant verify a students identification against the provided roster
What is when a group of people enters the building
300
As a member of the Office of Housing staff, you must?
What is follow all established rules, regulations, and procedures established by CSU, the Office of Housing, and the Office of Residence Life
300
Identify 2 tips to help you actively listen
What is (See the customer service powerpoint)
300
What time does the front desk open and close daily?
What is the front desk opens at 8am and closes at midnight Sunday thru Thursday and 2am Fridays and Saturdays.
300
What is the Desk Assistant Sign In sheet used for?
What is document the time each Desk Assistant works during a two week period
300
What is the procedure if the student does not provide a valid CSU identification?
What is verify their identity by asking them 2-3 questions from the information provided on the roster, document the students name on the no identification sheet, and advise the student this is a courtesy and they must have their valid identification to enter the building
400
As a Desk Assistant you are required to attend what training during the academic year?
What is fall and spring semester training and any staff in-service meetings
400
Identify 2 out of the 5 Forbidden Phrases
What is (see the customer service powerpoint)
400
What is the last thing the Desk Assistant does during their shift?
What is organize the front desk and submit the Visitation Violation Log Sheet to the RD if applicable
400
Identify four items that are documented on the Guest Sign In Sheet.
What are (see guest sign in sheet for answers)
400
What are the types of identification accepted for check in
What are driver's license, state identification, military identification and passport. All types must be valid
500
What are the qualifications to be a Desk Assistant?
What is a minimum 2.5 GPA, clear judicial record, service oriented, and energetic and friendly personality
500
Good customer service is R.A.R.E. What does the acronym R.A.R.E. mean?
What is reliability, assurance, responsive, and empathetic
500
As an employee, you must remain _________ and provide ________ ______________ for all residential students and guests
What is remain impartial and provide fair treatment for all residential students and guests
500
When is the Visitation Violation submitted? Who submits the form and to whom is it submitted?
What is when the desk is closed nightly, the Desk Assistant who closes the desk submits the form to the Resident Director
500
What must be verified before a resident or a guest can be checked in the building?