Respectful Communication
Your coworker is talking. What should you do?
Your coworker is talking. What should you do?
A) Talk over them
B) Wait and listen until they finish
C) Ignore them
B) Wait and listen until they finish
A coworker asks for help finishing a task. What’s the respectful choice?
A) Say “Not my problem”
B) Offer to help if you have time
C) Walk away
B) Offer to help if you have time
Q: You don’t agree with your supervisor. What’s respectful?
A) Yell back
B) Stay quiet but roll your eyes
C) Calmly explain your concern
C) Calmly explain your concern
A coworker makes a mistake. What should you do?
A) Laugh at them
B) Correct it respectfully and offer support
C) Tell everyone else
B) Correct it respectfully and offer support
Q: A customer asks you a question you don’t know. What do you do?
A) Guess an answer
B) Say “I don’t know” and walk away
C) Politely say you’ll find someone who can help
C) Politely say you’ll find someone who can help
Which phrase is most respectful at work?
A) “That’s Obvious”
B) “I don’t care”
C) “I see your point. Can we try another idea?”
C) “I see your point. Can we try another idea?”
Q: Two people want to use the same tool. What should you do?
A) Grab it first
B) Ask to share or take turns
C) Complain loudly
B) Ask to share or take turns
Which is an example of professional respect?
A) Using polite language
B) Showing up on time
C) Dressing appropriately
D) All of the above
D) All of the above
Q: Two coworkers disagree on how to clean an area. What’s best?
A) Argue until someone quits
B) Ask a supervisor for guidance
C) Ignore the task
B) Ask a supervisor for guidance
Your supervisor gives you feedback. How do you respond?
A) Argue and refuse to listen
B) Thank them and try to improve
C) Roll your eyes
B) Thank them and try to improve
f someone gives you feedback, what’s the best response?
A) Say “You’re wrong”
B) Listen and thank them
C) Refuse to change
B) Listen and thank them
Q: A teammate is struggling. What do you do?
A) Ignore them
B) Offer support or tips
C) Take over without asking
B) Offer support or tips
What should you avoid at the worksite?
A) Gossiping about coworkers
B) Following directions
C) Staying focused
A) Gossiping about coworkers
Q: If you don’t understand directions, what’s the best step?
A) Guess and hope it’s right
B) Ask politely for clarification
C) Do nothing
B) Ask politely for clarification
A customer is upset. What’s the respectful response?
A) Stay calm and listen
B) Argue back
C) Ignore them
A) Stay calm and listen
A coworker’s idea is different from yours. What’s respectful?
A) Dismiss it immediately
B) Compare ideas politely and look for compromise
C) Pretend you didn’t hear them
B) Compare ideas politely and look for compromise
Q: A teammate is struggling. What do you do?
A) Ignore them
B) Offer support or tips
C) Take over without asking
B) Offer support or tips
If you finish your work early, what’s the respectful choice?
A) Sit and do nothing
B) Offer to help others or ask your supervisor for the next task
C) Leave early
B) Offer to help others or ask your supervisor for the next task
Q: A machine breaks while you’re working. What should you do?
A) Try to fix it on your own without permission
B) Report it to your supervisor immediately
C) Keep using it anyway
B) Report it to your supervisor immediately
Q: Your supervisor assigns you a task you don’t like. What should you do?
A) Do it with a positive attitude
B) Refuse and walk away
C) Complain to coworkers
A) Do it with a positive attitude
Q: Which is NOT an example of respectful communication?
A) Active listening
B) Eye contact
C) Interrupting constantly
C) Interrupting constantly
Q: Why is teamwork important at the worksite?
A) It makes the job easier and more successful
B) It’s a waste of time
C) It only helps one person
A) It makes the job easier and more successful
Which action best shows professionalism?
A) Using phones during tasks
B) Taking responsibility for mistakes
C) Ignoring rules
B) Taking responsibility for mistakes
Q: Which is an example of respectful problem-solving?
A) Blaming others for mistakes
B) Working together to find a fair solution
C) Refusing to compromise
B) Working together to find a fair solution
: Which of these shows the highest respect to both customers and supervisors?
A) Being polite, responsible, and dependable
B) Doing only what benefits you
C) Ignoring instructions
A) Being polite, responsible, and dependable