Customer Types
This customer will likely want to check with their parents before purchasing
Approval
This is an example of an open ended question you can ask to probe for claims experience.
Who / What / Where / When / Why / How
This term refers to cooking in an oven
Baking
This solution will help customers who say they aren't getting any discounts for safe driving
3-year safe driving
5-year accident free
"You had me at 'hello'"
Jerry Maguire
This customer will try to take over the conversation and experience. Things happen their way.
Control
This is an example of a Discovery question you can ask a customer when it comes to loyalty rewards / tenure with previous company.
Who / What / Where / When / Why / How
The largest one of this food was 735 meters long and was made in Beirut
Sub sandwich
This solution is one that would work best with a customer that likes to work through email as opposed to ail documentation
paperless / esign / app / 24/7 service over-the-phone
"I know who I am. I'm the dude playing a dude disguised as another dude!"
Tropic Thunder
This customer wants to buy the best, and they want people to know they have the best
Recognition
Charles Haley has 5 Super Bowl Rings, but this player has him beat by two for most all time.
Tom Brady
This abbreviation is the cooking symbol for Teaspoon
TSP
If your customer's claim with their current company took too long, these are some specifics you can offer them to highlight ours
speed / convenience / communication
"That's my secret, Captain: I'm always angry."
The Avengers
This customer wants to know the specifics around the solutions you offer, and likes to hear things rooted in facts.
Respect
The record for home runs hit in one game is four, and most recently done in 2017, and in total for baseball history has been done this many times.
18
Although almonds are currently considered nuts, they actually belong to this family
Seeds
If your motorcycle customer has a super dooper awesome custom, "lots of work done" kind of bike, this solution might be interesting to them
custom parts and equipment / accessory coverages / Harley Parts Replacement
"You shall not pass!"
Lord of the Rings
This customer may ask during the quote how long things are going to take, or talk about something they have to do soon.
Control
The USA has the most Olympic medals with 2542, and Russia holds number two, but this country has the third most medals.
Great Britain
This vegetable is 96% water, making it one of the healthiest in the vegetable family
Cucumber
Customer says "yeah with my last company they said they didn't cover my RV's roof when that storm hit, so I had to sell that one and get this new one"
RV roof repair / comp and collision
"Just keep swimming."
Finding Nemo