Elite/Super Elite
This is what you get if you qualify as an elite or super elite each month
A signed certificate from Shawn recognizing your elite/super elite status.
This brand has the most affordable byod roaming plan on the 1st line. (us/mx)
What is Virgin Mobiles $55/60gb us/mx
This is how long the buyers remorse period is for non accessibility and accessibility customers.
What is 15 days for non and 30 days for accessibility customers.
This is how often the modems/trade ins/dro devices should be sent out
What is daily.
This qualifies you for subs if added on
$19 or $47 subs or crave premium
This is how you figure out what you need to attain your specific elite/super elite numbers
What is by checking your overall mtd target and factoring in the percentages.
This brand has the cheapest 4th line byod us plan.
What is smb or consumer for $35/100gb us.
A customer coming in to complete a hardware upgrade who is not the account holder must have their name as a user name on their number.
False. A customer who is not the account holder must be listed as a authorized user to complete a hug, just their name on their number doesn't allow them to complete the transaction.
This is how often you should charge your store key
What is weekly.
$100 on either one, NRRETBR
This is the reason elite/super elite status means you're a top performer
What is because it shows that you are having whole home conversations and asking the right questions and selling to customer needs. The cross sell behaviours are there.
This brand offers $20-20gb byod or $35-20gb unlimited smartpay
What is Lucky P2P.
This is the reason we do not accept health card as valid photo ID
It is the most frauded piece of ID and we are not legally allowed to retain any information from it.
This is what time you should be clocked in and on the floor ready to sell
What is the start of your shift. Example: Shift starts at 10am you are in uniform on the floor ready to sell at 10am.
This is why a student would go with a student brs offer opposed to a non student offer
Non contract
This is the max amount of gates you can achieve for elite/super elite status
What is 9. Epp, small biz, hug with slo, tv attach, xsell, spc, watch/tablet, crave and post (if over 125%).
This brand offers premium pricing on plans and devices if they have a caa membership.
What is Bell EPP.
This is the procedure if you suspect fraud in store
Contact fraud prevention and let them know you have an "fis left turn" in store and they will handle the rest.
This is where you can order demo phones, signage and log tickets for any issue in the store
VMS
Get the customer to the computer so you can pull their account, make recommendations to switch to a loyalty plan if available if not recommend they call in and then advise them you will complete an account assessment to see if you can save them money anywhere else.
These are the requirements to attain elite or super elite status.
What is epp 20%, small biz 15%, hug with slo 7.5%, tv attach 50%, xsell 20%, spc 35% (requirement to qualify), watch/tablet 5% and crave 100%. Elite requires 4 gates with postpaid, hug and brs 90%. Superelite requires 5 gates with 125% for post, hug and brs
Bell consumer smartypay, Bell small biz smartpay, Virgin Smartpay and P2P. Exclusions- Bell Epp and talk and text.
These are the steps in case of a robbery
What is call 911, secure the store, call mall security, call nic and corporate security, make detailed notes of the incident, prepare an itemized list of inventory taken, complete a security incident report
This is what you always select yes for when doing a device evaluation for a trade in or dro
What is the device has general wear and tear
A customer comes into the store and wants to set up internet and cell phone with Bell. What credits are they eligible for and in what order should you set every thing up?
What is a $10 cross sell credit on home services and a $15 mobility pending home service credit. You will need to set up the mobility account first and select the $15 credit and then after its set up go to the bottom and add internet, select adding new service on the ordemax page and on the ordermax service page you will see the $10 off the home service credit