FibreOP
TV
Bundles
Model Call
This & That
100
The speeds of FibreOP Internet.
What are 15/15, 30/30, 70/30 and 250/30.
100
The price to add on a Theme Package.
What is $5?
100
Add-on LD plans for Bundled customers.
What are: - Unlimited Provincial Calling - Unlimited Atlantic Calling - Unlimited Canada/US Calling
100
Model Call is a script. True or False
What is False?
100
The features offered in a Bundle.
What are: - Call Waiting - Call Display - Call Forwarding - Call Return - Three Way Calling - Ident-a-Call - Voicemail - Call Director
200
The price to upgrade the speed of your FibreOP Internet.
What is $15 per increment?
200
The current HD promotion.
What is the first 3 months are free?
200
These are the Core Products in a Bundle.
What are FibreOP, Internet, TV and Phone Service?
200
Are you enjoying this Jeopardy game is an example of this type of question.
What is a closed ended question?
200
The tool used to determined if High Speed, Bell Aliant TV and FibreOP is available.
What is Service Qualification?
300
A competitive difference between Bell Aliant's FibreOP service versus our competitors.
Bell Aliant's FibreOP service goes right to the customer's home versus our competitor's which only goes to the node.
300
No term commitment is being taken, the customer wants home phone, high speed ultra, BATV, high definition with 2 TVs...he will pay this:
What is $149 install charge $99 for 3 months then $132.95 after $12.95 for HD (1st 3 months free) $9.50 for TVs (no term pays for both boxes) Total of $108.90 for 3 months then $155.80
300
The Term Commitment options for a Non-Fibre Bundle.
What is 2 years, 1 year and 0?
300
RGU stands for....
Revenue Generating Unit.
300
The price of each additional receiver for Bell Aliant TV.
What is $4.95 per receiver?
400
A benefit of FibreOP.
My Internet is very fast so I don't have to wait for my downloads anymore!
400
A benefit of Whole Home PVR.
What is never miss your favorite TV Show - with the Whole Home PVR, you can record it!
400
The regular price of a bundle that includes Phone Service, High Speed Internet and Bell Aliant TV.
What is $132.95?
400
Your tone accounts for this percentage of how the customer perceives you.
What is 88%?
400
The surcharge to use a Family Contact Card and a Calling Call in Canada.
What is free for a Family Contact Card and 2.50 for a Calling Card?
500
The total MRC to have the Good Bundle with PVR, an upgrade to Fibre 30/30 and 3 TVs would be this.
What is $132.95 for Bundle $10.00 for PVR add-on $15.00 for upgrade to Fibre 30 $9.90 for the additional 2 TVs (1st one always free) Total of $167.85
500
The 7-4-7 Rule.
What is: - Maximum 7 set top boxes. - Maximum 4 HD streams in the home. - Maximum 7 TV streams in the home.
500
No term commitment is being taken, the customer wants home phone, high speed ultra, BATV, high definition with 2 TVs...he will pay this:
What is $149 install charge $99 for 3 months then $132.95 after $12.95 for HD (1st 3 months free) $9.90 for TVs (no term pays for both boxes) Total of $108.90 for 3 months then $155.80
500
These 6 steps make up the model call.
1. Greeting 2. Purpose and Clarification 3. Fulfill the Need (Resolve) 4. Discover New Opportunities (Sales) 5. Recap 6. Closing
500
The Network Access Fee. It's used to maintain and upgrade the telephone calling network.
What is the fee to maintain and upgrade the telephone calling network?
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