Attendance
True or False: Because Bell provides a 10-minute grace period, an associate can regularly arrive 8-10 minutes late without concern.
B. False
A pattern of arriving after the scheduled start time, even within the grace period, may still be addressed.
Question:
Keys should never be:
A. Checked out
B. Returned
C. Left unattended
D. Audited
Answer: C. Left unattended
Per policy, keys shall never be left unattended
Question:
When should a work-related injury be reported?
A. At the end of the week
B. Only if medical treatment is required
C. Immediately
D. During the next team meeting
Answer: C. Immediately
All workplace injuries should be reported immediately, even if they appear minor.
Question:
To help ensure referral credit, what must happen during the application process?
A. Manager emails HR
B. Applicant enters the referring associate's name in the referral text box
C. Associate tells HR later
D. Associate mentions it during orientation
Answer: B. Applicant enters the referring associate's name in the referral text box
Referral information should be entered during the application process.
Question:
An on-call associate receives a report that someone is stuck in an elevator. This call should be classified as:
A. Routine maintenance
B. Non-emergency
C. Emergency
D. Depends on the time of day
Answer: C. Emergency
Calls involving people trapped in elevators are emergencies.
If you know you will be late, when should you notify your supervisor?
A. When you arrive
B. At least 30 minutes before your shift
C. At least 2 hours before your scheduled start time
D. Before the end of the shift
Answer: C. At least 2 hours before your scheduled start time
Timely notice helps the team prepare and adjust coverage if needed.
True or False: It is acceptable to label a key with an apartment number if it helps the team stay organized.
A. True
B. False
Answer: B. False
Keys must never contain identifying information.
Question:
Which is a workplace safety expectation?
A. Wear AirPods while working
B. Skip PPE if experienced
C. Report hazards promptly
D. Wait until the next meeting
Answer: C. Report hazards promptly
Prompt hazard reporting helps prevent injuries.
Question:
Your friend is applying for a Bell position you referred them to. What should you remind them to do?
A. Mention your name during orientation
B. Enter your name in the referral text box
C. Tell the manager after hire
D. Email HR
Answer: B. Enter your name in the referral text box on their application at the time of hire
This is the easiest way to help ensure referral eligibility.
Question:
While assigned to emergency on-call duty, which is prohibited?
A. Wearing a Bell uniform
B. Carrying identification
C. Consuming alcohol
D. Responding to emergency calls
Answer: C. Consuming alcohol
On-call associates must remain able to respond safely and professionally.
An associate misses an entire scheduled shift and does not contact their supervisor beforehand. What is this considered?
A. Tardiness
B. A scheduling conflict
C. A no call, no show
D. An automatically excused absence
Answer: C. A no call, no show
Associates are responsible for notifying their supervisor when they will miss a scheduled shift.
You arrive home and realize a resident key is still in your pocket. What should you do?
A. Bring it back tomorrow
B. Keep it overnight
C. Contact your supervisor immediately
D. Give it to another associate
Answer: C. Contact your supervisor immediately
A key removed from property creates a security concern and should be reported immediately.
Question:
Required PPE is not available for a task. What should you do?
A. Work carefully without it
B. Use other equipment
C. Notify your supervisor and obtain required PPE before beginning
D. Ask a resident for help
Answer: C. Notify your supervisor and obtain required PPE before beginning
Required PPE should always be available and used before performing the task.
Question:
True or False: Referral credit can always be added later if the candidate forgets to list the referring associate during the application process.
A. True
B. False
Answer: B. False
The best practice is to identify the referring associate during the application process.
Question:
Why is emergency on-call coverage important?
A. It is optional support
B. It ensures emergencies can be addressed promptly
C. It reduces scheduled work orders
D. It is only for maintenance managers
Answer: B. It ensures emergencies can be addressed promptly
Emergency response supports resident safety and service expectations.