CLOSE
What does the O in CLOSE stand for?
What is Operational Excellence
What is Sales Lab used for?
What is develop sales skills
When you first engage a customer what must you do first?
What is greet customer and exchange names
What are the 4 tiers when it comes to Xfinity rewards
What is Silver, Gold, Platinum, Diamond
What does the S and the E stand for in CLOSE?
What is Sales Excellence and Employee Experience
Which two platforms can you use to access the sales lab portal?
What is Comcast now and Workday learning
A good way to build rapport is to ask these types of questions.
What is open ended questions
This Xfinity product enhances your home WiFi experience with seamless coverage, a WiFi Extender, device boosting capabilities, and up to two additional extenders at no extra cost.
What is Xfinity Pro
What is our vision statement in CLOSE?
What is We Will Deliver An Extraordinary EX & CX While Driving Company Leading Sales Results.
What was Q1 and Q2 Skill forward topics
What is Change Agility and Innovation
This behavior is about promoting products and being a brand advocate.
What is an ambassador
What is included in our Steam Saver package for our customers
What is Netflix, Peacock, and Apple TV plus
What is our winning aspiration for Sales Excellence
What is We will create a high-performing sales culture that delivers company-leading sales results.
What was the first Sales Lab challenge topic that Troy and Ric presented on one of our all-hands meetings?
What is Negotiation
To be efficient at overcoming customers objections what 3 things must you be able to exhibit
What is active listening, product knowledge and empathy
Which Xfinity product was recognized by JD power as number one in customer satisfaction
What is Xfinity Home