CLOSE
Sales Lab/Skill Forward
Sales Skills
100

What does the C in CLOSE stand for?

Customer Experience

100

What is Sales Lab used for?

What is develop sales skills

100

When you first engage a customer what must you do first?

What is greet customer and exchange names

200

What does the S and the E stand for in CLOSE?

What is Sales Excellence and Employee Experience

200

Which two platforms can you use to access the sales lab portal?

What is Comcast now and Workday learning

200

When a customer says no to your pitch what must you do next?

What is Overcome objection by using what you have learned from the customer on their wants and needs
300

What is our vision statement in CLOSE?

What is We Will Deliver An Extraordinary EX & CX While Driving Company Leading Sales Results.

300

What was Q1 and Q2 Skill forward topics

What is Change Agility and Innovation

400

What is our winning aspiration for Customer Experience

Create a great workplace with a high-performance culture that enables every employee to perform at their best.

400

What was the first Sales Lab challenge topic that Troy and Ric presented on one of our all-hands meetings?

What is Negotiation

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