Benefit Group
The meaning of NGA
What is National Group Admin?
The amount of days a New Hire has to enroll in Benefits
What is 30 days from hire date?
The vendor that handles the Medical and Dental in Canada.
What is SunLife?
This is the platform used for US Benefits
What is Aptia?
Usually first point of contact of an established employee. Receives their blunt request and needs to validate data before proceeding to answer or escalate
What is ELC?
The number of benefit groups there is in the US
What is 15?
Benefit group(s) that have waiting period as follows: 1st of the month following hire date
What is NGA, NGE, NGP, NGRA, OPU, RHPU, FMU?
It handles EAP and Wellness (2 different vendors)
What is Anthem and Personify?
Employees can access myBenefits either directly at Aptia's link or through this portal
What is mySuccess?
A duplicate employee profile (of a New Joiner) is preventing benefits enrollment and must be corrected in the system of record.A duplicate employee profile (of a New Joiner) is preventing benefits enrollment and must be corrected in the system of record.
What is Onboarding?
The meaning of FCU
What is Fleischman Chicago Union?
Benefit group(s) that have waiting period as follows: 1st of the month following 30 days
What is NPU, ROPU?
It handles the 401(k) accounts
What is Empower?
For US benefits, these three vendors handle medical, dental, and vision
Who are Anthem, MetLife and VSP?
This team will support you when you received a Teamcare deduction request.
What is Payroll?
The Benefit Group that was leaving our Medical, Dental and Vision coverage
What if FCU?
Benefit group(s) that have waiting period as follows: 1st of the month following60 days
What is EPU, MPU, MPUG, VPU, FCU?
This voluntary benefit provides cash payments directly to employees when they are diagnosed with serious conditions such as heart attack, stroke, or cancer
What is Critical Illness Insurance?
If an employee finds an enrollment error and cannot fix it during the enrollment period, this center powered by Aptia365 is the contact point.
What is the Kerry Benefits Center?
This team ensures employees are set up in the system so benefits can begin—but is not responsible for how those benefits function
What is Onboarding?
The meaning of ROPU
What is Rothschild Production Union?
The effective date ROPU and OPU moved from our medical, dental and vision
What is 1/1/2026?
What is John Hancock?
Starting January 2026, this free Aptia program helps employees learn about retirement health coverage topics such as Medicare and Social Security
What is Retire Health Guidance Services?
A case about Benefits US already has an AskKerry case and follow-up with the case owner did not resolve it. According to the escalation matrix, name the Tier 1, Tier 2, and Tier 3 path for this topic
Who are Paula Alvarez / Nayeli Miranda for Tier 1, Cynthia Quiñones / Jesus Rivera for Tier 2, and Karina Arriaga for Tier 3?