Hotels
Pay now and Pay later
What are inventory types?
Airline sold flight
What is a Published fare?
When we have to decide between two rules and regulations/
What is the most restrictive rule?
When we are unable to assist a customer with what we can do.
What is connect to tier 2?
Global Distribution System.
What is a GDS?
Where you can add special requests.
What is preferences on a hotel?
Expedia sold flight
What is a merchant fare?
When we change one reservation to a different reservation
What is an exchange?
Where changes are documented in Voyager
What is History?
Where we document our calls.
What is an S-case?
Filling out a BEAT Form.
What is a complaint?
AMER,EMEA and APAC
What are the Iata groups?
What is cancelling a reservation before 11:59pm the following day?
What is a Void?
When the customer pays for the rental car at the rental car desk.
What is a pay later rental car?
Yelinek
What is Ben's last name?
What is BSA?
A flight that charges customers for any extras
What is an LCC?
An exchange where the fare rules do not meet
What is a re-price exchange?
An extension of Voyager that we use to check flights
What is Voyager Flights?
Where we can view and edit PNRs more in depth.
What is Amadeus?
Calling the hotel so the customer does not have to pay a penalty.
What is a waiver code?
We give this to members who are cancelling a non refundable flight.
What is Future Travel Credit?
An exchange where all fare rules are the same
What is an even exchange?
SOMETHING WE ALWAYS CHECK.
What is Eureka!!!!!!!??????
What is Navigator?