Value and Cost Drivers
Wages, training, and customer support expenses fall under this cost driver.
Labor
Trade policies and tariffs, especially from the U.S.–China trade war, fall under this PESTEL factor.
Political
This online giant’s logistical efficiency is a strength, but it lacks human expertise in-store.
Amazon
What was Best Buy's original name?
A. Tech Maze
B. Sound of Music
C. Best of Tech
D. We The Best
Sound of Music
Best Buy’s Geek Squad exemplifies this type of value, setting them apart with in-person support that Amazon cannot match.
Customer service
Telehealth policies restricting expansion affect this PESTEL area.
Both a supplier and competitor, this company benefits from a strong ecosystem and brand loyalty.
Apple
How many pounds of E-waste has Best Buy been responsible for recycling?
A. 130 million
B. 550 million
C. 975 million
D. 1 billion
1 billion
Partnerships with Apple, Samsung, and Microsoft fall under this key value driver.
Vendor partnerships
Younger generations are moving away from physical stores is a challenge under this dimension.
Social
These mass retailers compete with Best Buy on price and scale but lack tech specialization.
Target and Walmart
How many home visits does the Geek Squad make in a year?
A. 500,000
B. 1 million
C. 5 million
D. 1 trillion billion
5 million
Unlike online-only retailers, Best Buy bears significant expenses from these.
Physical store locations
Cybersecurity breaches and rapid innovation cycles are threats under this PESTEL factor.
Technological
Best Buy’s ability to use stores as distribution hubs and their online presence for accessibility is part of this blended strategy.
Omnichannel Retail Strategy
How much in revenue did Best Buy earn in 2024?
A. $31.8 billion
B. $39.4 billion
C. $43.5 billion
D. $50.2 billion
$43.5 billion
Instead of using a simple customer sales approach, Best Buy emphasizes this type of customer approach.
Customer solutions
Consumer sentiment decline and pricing competition are threats under this factor.
Economic
Best Buy’s enduring competitive edge comes from combining physical presence, vendor ties, and this customer-service-focused differentiator.
Geek Squad
Who's house did we meet at to work on the presentation?