Services
What Cloud Storage solution is included with membership and how much storage is provided?
Acronis / 1TB
NPS Stands For
Net Promoter Score
Best Buy Membership Costs This Much
240/Year (or) 20/Month
BBPPD Stands For
Best Buy Protection Physical Damage
Tell me a benefit of BBM.
(Open response)
A Computer Setup + Data Transfer costs how much?
$130
Membership attach target on Laptops is?
20%
Best Buy Members Save how much on In-Home Services?
50%
BBPR is offered on Laptops UNDER how much?
$300
The three tiers of data shield cost how much and for what duration?
$35 2yr, $50 3yr, $70 4yr
$230
True or False. Best Buy Members get a loaner product when they check in any unit for repair?
False. Only when covered under BBPPD/BBP+
The Minimum Term for Best Buy Membership
1 Year
True or False. BBPPD covers everything in the box, including accessories from physical damage.
False. Only the core product is physically covered.
How much are the three tiers of data recovery?
$300, $600, $1600
Members save how much on out of warranty hardware repairs?
20%
Best Buy Members gave access to which two antivirus solutions?
Bitdefender / McAffee
True or False. Best Buy Members get 2yr BBP included with their Laptop Purchase.
False.
Best Buy Protection Physical Damage includes how many Physical Damage claims
2
What is the MOST important part of the computer setup sheet?
The clients signature.
What is the difference between the three tiers of computer setup?
No Data, Data Transfer, Data Transfer + Security
The key question on the NPS Survey
"Would you recommend Best Buy to Family or Friends?"
True or False: BBP+ Can be extended further than the 5yr term.
True
Laptop BBP Claims are started ____ and serviced ____
In Store / Geek Squad City (Depot)
When MCFing a product to the store for GS Setup, what are two important requirements?
Setup Sheet Filled Out / Geek Squad in name of order.