BBY Values
Geek Squad
NPS
National Scorecard
100
This is the acronym of the Best Buy Values.
What is L.U.S.H
100
This anti-virus comes with a Total Plan on computers.
What is BitDefender.
100
This is where customers can find the NPS survey.
What is at the bottom of their receipt.
100
Sell More is weighted at this percentage on the National Scorecard.
What is 40%
200
Finish this Best Buy Value: Have ______________
What is Have fun while being the best
200
Your TV needs to run this many hours before getting a Calibration.
What is 100 hours.
200
This is what NPS stands for.
What is net promoter score.
200
What are the two types of products that make up Inventory Health?
What is Open Box and Clearance.
300
Finish this Best Buy Value: Unleash __________________
What is Unleash the power of your people
300
MBoS stands for __________.
What is Motherboard of Shame
300
If a customer rates "How likely would you recommend us to a friend?" with a 1-4 they are a _______.
What is a detractor
300
This metric is weighted at 10% of Multi Channel on the National Scorecard.
What is E-Receipts.
400
Finish this Best Buy Value: Learn __________________
What is Learn from challenge and change
400
Badge number 001 is reserved for who?
What is the client.
400
If a customer rates "How likely would you recommend us to a friend?" with a 5-8 they are _______.
What is passive.
400
Sell Better is calculated by these three metrics.
What is GSP, Geek Services and Mobile Activations.
500
Finish this Best Buy Value: Show __________________
What is Show respect, humility and integrity
500
The Latin Geek Squad motto "Cura Et Celeritas" means this in English.
What is "Accuracy and Speed"
500
If a customer rates "How likely would you recommend us to a friend?" with a 9 or 10 they are a _______.
What is a promoter.
500
Guidance for Revenue, GM, Activations, GSP and Geek Services is ______?
What is 103%, 103%, 105%, 8.25%, 105%
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