HR
The law that requires employers to accommodate any/all disabilities
What is the Americans with Disabilities Act (ADAAA)?
Needs updated when a new resident moves in
What is the characteristic roster
All dining staff, including any staff that handle food need this certificate.
What is Serve Safe/Food Handlers Card
Must be in a locked drawer for any resident that is managing own medications.
Controlled Substances
Someone says that are not likely to recommend Brookdale
What is a detractor
Brookdale’s monthly recognition for associates who live our mission
What is Everyday Heroes?
A form that specifies services/care offered at a community.
What is a disclosure statement
Greater than 100 degrees F
What is the minimum temperature of kitchen water.
Is only good for 30 days prior to move-in
What is the PPOC
Formal system of communicating with families/residents
What is Family Connects
Tableau dashboard that shows me if I am double dipping
What is Service Alignment?
Needs to be updated and ready when Survey team enters community for annual survey
What is the Survey Binder
Temperature of walk-in coolers/reach-in coolers
What is 32-40 F
Must be completed before and after giving medications.
What is handwashing or use of sanitizer.
The meeting that takes place upon move-in, upon change of condition, every 6 months.
What is a care conference
Brookdale standard for new hire orientation
What is Brookdale Beginnings?
System that would help get information that would be beneficial for Fire Life Safety Survey
What is TELS.
Stored below cooked foods.
What is raw foods
Each resident must have their own if they require transfer assistance
What is a transfer belt.
How likely are you to recommend Brookdale to your friends and family?
What is a NPS question
The amount of consecutive absences before a leave of absence needs to be reported
What is three?
Plan that is developed when families are managing medications
What is family assistance with medications plan.
Must be monitored/checked every 4 hours during normal operating hours
What is food storage or food holding equipment.
A change of condition that will not resolve in 14 days is called?
Significant change of condition
Sent 7 weeks after move-in via email.
What is NPS Survey