When you walk away from your station
What should you do with your computer?
Make sure the screen is locked.
What is the first thing you should do when you see a customer entering the building?
Stand up. Every teller in the lobby should be standing, even if the customer is not at your station.
What should you do around the office in down time?
Cleaning
What should we always do with our coworkers?
Have each other's backs.
What is one way to show professionalism?
Present yourself well with confidence, always follow the dress code. Be clean, unwrinkled, and dressed well.
What should you do with your drawers?
Make sure they are locked.
What is the first thing you should do when a customer enters the lobby?
You should greet the customer. You should always greet the customer even if it is "hello, we will be right with you!". Should always have a warm & friendly greeting.
What is something you can do with paperwork from folders int he vault, during down time?
QC!
When you see a coworker going above and beyond what should you do?
Give praises! Always encourage one another.
Answer the call by the third ring.
What should you do with your station?
Make sure all customer information is put away. Make sure your station is cleared.
What should all tellers do when a customer walks in the lobby?
Stop personal conversations.
What is something you can do with items from Mike during down time?
Call for checks/debit cards and go through the mail.
What should you do if the drive thru or lobby is busy?
Help each other out. Even if you are not designated in the drive thru or at a pod in the lobby, we should always be looking to make sure we can help when the others are busy.
What is one way to show professionalism with our words?
Use your manners: always say please & thank you.
What should you do with deposits you are working on?
You should put all cash locked away in your drawers. There should be no cash left out on counters.
When a customer enters, to make yourself more visible, you should?
Step out from behind your computer.
Sometimes customers can't see you when you are standing directly behind your computer.
What is one thing you can do on COCC during down time?
Review your transactions, especially before each cut off.
What should you do if you see a coworker has a large stack of drop off deposits or paperwork.
Offer to help them process the deposits or do some of their stack of paperwork.
What is one way to show professionalism to start the day?
Always be on time! Make sure to check your schedule the night before so you know exactly what time to be at work.
What should you do for your coworkers?
Bonus - What should you do when the doorbell chime goes off?
Your head should be up and on a swivel. You should always know who or what is coming through the door.
What is one thing you can do on your computer during down time?
Gain knowledge in learning & development.
How should we treat our fellow coworkers?
We should always be polite, courteous, and friendly to our coworkers.
What is one way to show professionalism on the teller line?
Speak clearly, confidently, and in a tone not to be overheard by others in the lobby.