Site Features
This is how you would direct a customer to the Site Features page on bet365's website.
Extras --> Site Features
These are 3 Promotions I can find Terms and Conditions for on bet365's Website.
New Customer Offer(s), 100% Parlay Boost, Early Payout
These 3 abbreviations are used to reflect Steps 1, 2, and 3 of Account Verification.
LAS, BDD, EDD
3 forms of customer activity or transactions that can be investigated within the Sports History tab.
Bet History, Deposits, & Withdrawals
This line will be contacted when a customer queries not receiving their Bonus Bets from the New Customer Offer. Upon reviewing the account, you can see the offer expired before actioning the account.
CS - US New Jersey - TL
Name 2 Site Features.
Same Game Parlay(+) & Cash Out
These are 2 Early Payout Offers that can be found on bet365's website under Promotions (provide sport and required lead).
Soccer: Lead by 2
NHL: Lead by 3
MLB: Lead by 5
NFL: Lead by 17
NBA: Lead by 20
2 documents that can be accepted to confirm Step 2 of Verification (BDD)
The 4 details that Aristotle and LexisNexis look to fully verify for a customer.
Full Name - SSN - DOB - Address
A customer is stating their bet should not have settled as a Loss. After you review the bet in question, you believe the bet has settled incorrectly. After checking the SIC and Teams, you can see this has not yet been raised. Therefore, you contact this Internal Line.
OSS
This is the difference between Same Game Parlay and Same Game Parlay+
Same Game Parlay+ allows adding selections from additional games outside of a regular SGP.
A bet will qualify for Early Payout when meeting these 2 requirements.
1) Pre-game wager
2) Money Line
This resource can be used to view Verification documents submitted by the customer.
V-Tool
When on the Member Details screen, you will see this when a customer is locked out of their account.
Tick box checked off at the top left
An Indiana customer states they have uploaded all of the necessary documentation but still are not verified. You can confirm the documents were uploaded successfully and believe the account should be fully verified. Therefore, you contact this internal line.
VER - UK
These are 2 reasons a customer would be unable to Cash Out their bet.
1) Market is suspended -- 2) Customer is located in different state than where wager was originally placed -- 3) Bet placed with Bonus Bets, where Cash Out is only available when cash out amount is greater than the total stake. -- 4) Sports Restriction on the account disallowing the Cash Out feature
These are the Terms and Conditions for a customer to successfully receive the New Customer Offer (Bet $5 Get $150).
1) Make a ($10) deposit -- 2) Claim the Offer -- 3) Wager $5 -- 4) Bet(s) must contain minimum odds of -500 -- 5) Allow the bet to settle naturally (do not cash out)
Reach out to the VER-NJ Internal line on Zendesk when needing assistance for these 3 states, rather than VER-UK.
PA - NJ - IL
This is the tab where you can apply an RG Suspension to an account.
Member --> Status
You will reach out to the CS - US New Jersey - SUP line when a customer is RG-Suspended in these two states.
If a customer has not made a complaint regarding Cash Out within the past ___ months, you can look to resolve favorably by refunding the stake in ____.
6 (six)
Cash (Manual Adjustment)
These are 3 requirements for a customer to successfully receive $25 Bonus Bets for a Bet & Get offer.
1) Opt In!
2) Wager $50+ in qualifying wagers
3) SGP, SGP+, or Parlays with minimum of 3 selections and total parlay odds of +100 or greater
4) Allow bets to fully settle
Fill in the blanks for the following note that would be left on an account:
VER - Account Suspended - _____ - Full Name/Address Mismatch on SSN Details. Customer confirmed their full name as [enter customer’s full name] and completed Enhanced Security as per ____ procedure. Customer to provide ID, copy of SSN, POA and explanation. Once received, refer to NJ VER. Contact ID: [XX]
UD01
The 4 different limits that a customer can apply to their account.
Deposit
Session
Spend ("Stake" in PA only)
Single Wager
Be sure to include this when filling out the form to raise a query through the CS - US New Jersey - SUP internal line.
Proposed Resolution