bet365 Induction Week 7 Recap

ABBREVIATIONS

100

WD

Withdrawal

200

FrM

Fraud & Risk Management

300

PM

Payment Method

400

UR

Under Review

500

DL

Deposit Limit

EMAIL+PHONE

100

The browser based application which provides inbound and outbound telephone interactions for users within the New Jersey office.

Avaya

300

Used in conjunction with the Avaya telephone system to record and monitor calls, as well as obtaining the Contact ID after the call is completed.

Verint

ACCOUNT PROFILING

400

A customer contacts regarding a withdrawal that was requested over 24 hours, which you can see is still 'orange' when viewing Sports History. Therefore, you check for this first before reaching out to FrM. 

V Tool -> Pot-BA

500

Although you can locate this in the Verification section of Account Manager, this tab can be useful when confirming the domains where a customer has previously accepted bet365's Terms and Conditions. 

Account History

NAME THE TAB

100

PAYMENT

When a payment method is linked to a second account, it will be highlighted red in this tab. 

Payment Details

200

MEMBER

View History on this tab to find an account was closed for Duplicate SSN. 

Status

300

HISTORY

This tab can be useful to see if a customer was sent any communication regarding a restriction placed on their account.

Customer Comms

400

OFFERS

Add Bonus Bets as a GOGW under this tab (1), which can then be claimed under this tab (2)

(1) AdHoc Bonus

(2) Offers Activity

500

HISTORY

This tab can be checked when a customer is waiting for their PayNearMe deposit to show in their bet365 account balance. 

Pending Payments

MEMBER NOTES

400

UD01

UD01

500

PENDING

PENDING