Incidents
This platform should be used to report an incident
What is Service Now?
Discontinuing the previous one, this colour template should now be used in it's place for Host Ambassador reservation requests
What is the blue template?
Requests to whitelist a player should be submitted through this Microsoft Teams channel
What is payments and chargebacks?
Also a dance move, these can be broken down into Product, League or Live vs Pre
What are splits?
This team was the first American franchise to join the NHL, breaking up the league’s all-Canadian lineup
Who are the Boston Bruins (1924)?
While customer information is a great thing to document when submitting an INC, this type of evidence is crucial in proving the issue is actually occurring
What are screenshots/recordings?
If urgent assistance is needed from an on-call hospitality associate over the weekend, this is where you should contact them
What is their cell phone?
On Microsoft Teams, this channel can assist in blocking and unblocking a card for a player’s account
What is Risk and Fraud?
Sometimes resulting in chartreuse, this line graph is in its best condition when the green line is increasing at a far faster pace than the red
What is the Deposits vs Withdrawals chart?
The Ontario Hockey League features these two teams from Michigan
Who are the Flint Firebirds, Saginaw Spirit?
This team is responsible for communicating updates regarding incidents
What is GCC US?
Host Ambassador Program reservation request emails require subject lines with this combination of guest and trip information
What are VIP Full Name, MGM Rewards Number, Property/Date?
This Microsoft Outlook feature lets you send personalized emails to a large list of recipients all at once
What is mail merge?
Once just meant for physical use, these allow you to save filters on PowerBI so that you don’t have to re-search your query every time
What are bookmarks?
Before the Raptors, this was the last professional basketball team from Ontario to play in the NBA
Who are the Toronto Huskies?
For laptop and VPN access problems, this team — not incident management — is the one to reach out to
What is End User Services/Service Desk?
In an update shared on yesterday’s VIP Sports call, Jhana outlined that suite receipt folders are now sorted by this
What is Stadium Name?
In Microsoft Excel, this tool allows the header row to remain visible while you scroll down your VIP daily
Under the VPBot, this looks at a player’s bets over the last 7 days and measures how much a player overperformed or underperformed
What is a player experience score?
The Syracuse Nationals, once based in upstate New York, eventually became this current NBA franchise
Who are the Philadelphia 76ers?
Not parking spots, but these are the four different incident levels
What are P01, P08, P16, P120?
This is the updated NGR criteria for 2 tickets to Cosmo’s F1 Boulevard Party
What is $200k L12?
You’d reach out to Sportsbook Operations if you needed to do this with a player’s account as a goodwill gesture
What is clear an owed balance?
This new tool enables hosts to review biggest wins, losses and other key results from their book of business, without having to use the VIP Daily
What is the Hosted Top Action Dashboard?
When ranked by the recency of their last World Series title, our four AL Northeast clubs line up in this order
Who are the Red Sox, Yankees, Blue Jays and Tigers?