Standard Policies
What is our weather cancellation policy?
Residential Customers have until 8am to cancel and get a full refund. Corporate Customers must give us 24hrs notice for cancellation. We only accept weather related cancellations within 48hrs of the event date.
Through what method of communication should all confirmations occur from?
Phone Call
What is our Delivery Fee for orders outside of our Delivery Range?
$160 per hour away from our facility.
How many tents do we have in our inventory?
Four
Where do you file tax forms?
Under the specific order it is for under Event Images.
What is the standard item up-charge per extra hour?
10% for each additional hour.
What criteria needs to be met to give us the ability to set-up indoors?
Location has no steps we have to go up and double doors to get inside.
What is the discount for MOST Mini-THON events?
25% Off
What set-up surfaces can we set up on?
Grass
How can you tell if a location is outside of our delivery range?
When the city does not appear in our City Dropdown
OR
You cannot find the Zipcode under the service area tab.
When do we follow up on open balances?
Residential Customers must have balance closed out by the Monday after their event. Corporate Customers are followed up on after 30 Days from their event date and continuously checked in with throughout the year.
What are the three unique things you from Corporate Customers at Confirmation?
1. Day of Contact
2. Final Balance Payment Method
3. Earliest TOA
What is the primary concern when a customer calls in with an issue?
What payment methods do we accept?
Credit Card or Corporate Check payments.
How do you easily check to see when items are going out next OR the last time they went out?
Go to the Admin tab and search for the specific item. On that product page click on future or recent rentals.
Which of our items can ONLY be used for four hours?
Trackless Train, Bumper Cars, and Royal Race Cars
If a customer tells you they will not be on site until 8:30am when there start time is 9am what should you do?
Confirm their actual start time and let them know we need at least a two hour window for delivery.
When an order in Philadelphia has attendants on it, what is vital information to get from the customer?
Whether the attendants and driver will have access to parking.
When is the final balance due?
The day prior to delivery.
What are the five steps to pulling a Batched Invoice?
1. Go to specific customer's CRM
2. Click on Billing
3. Select specific Order
4. Click Options
5. Prepare Invoice and Send
What items are non-discountable?
Attendants and Generators
When confirming any customer what information is vital to reiterate to them to ensure we have all the important delivery information correct.
Start/End Date, Start Time/End Time, Full Address, Phone Number, List of Items, Power/Water Requirements.
What is our Park Policy?
We only set-up residential park events when they are in East or West Goshen Park or Ridley Creek State Park. Corporate Customers must make sure they get the required permits they require as we do not refund if their event gets shut down.
When do we deliver and pickup the tents?
Delivery happens the day prior to your event and pickup the day after.
What specific report shows you the sales for the day, month or year with the ability to remove tax?