Betting Markets
What is the status of a bet placed after the game has started?
In-Play (live)
If a player starts a game and plays for 30 seconds before getting injured, what happens to bets on those player prop markets?
All bets stand per player prop house rule
What website (besides google) can be used to check results for a specific tennis match?
Sofascore or Flashscore
What website can we use to check market availability in various states?
https://app.hardrock.bet
What does SGP stand for and what does it mean?
Same Game Parlay. All selections in parlay are from the same game
In case of any delay in the start of an event or a suspension (rain, darkness etc.) all markets remain ungraded, and all bets will be graded after the event is resumed and completed
If a bonus bet wins, what is not included in the payout?
Dolphins were -3 favorite and beat the Bears 17-14. What happens to bets on Dolphins -3?
Bets push. Stake is refunded
What is the most important thing we should do when explaining to customers why a bet lost?
Show empathy
Example: I understand this was not the result you were hoping for...
Anytime TD Scorer is an example of what type of betting market?
Player Prop Market
What stat does not count for anytime TD scorer or Over 0.5 Touchdowns scored markets?
Passing TDs (players who threw TD pass)
What can be used to calculate if a payout is correct?
Betting Odds Calculator
All soccer markets are based on what (unless otherwise noted)?
Regulation time (90 min + stoppage time)
On a customer's bet history tab, what can we use to determine event that bet was placed on?
Event name, Bet Placement Time and status, Event End Time, Result
The USA soccer team beat France 2-1 in Extra Time. For 1x2 (3-way) market, what is the winning selection?
Tie/Draw
A baseball game is postponed and is rescheduled to occur the next day. What house rule applies?
48 hour rule
"In the case of a postponed game, all markets are considered cancelled unless the game continues within 48 hours of the official start time."
What is unique about the timing of round robin payouts?
Paid out in increments based on when each parlay within RR settles (multiple settlement transactions)
If a retirement/walkover occurs in a tennis match, what happens to all undecided markets (such as winner)?
Voided per house rule:
"In case of retirement defaulting or disqualification of any player during a match, all undecided bets will be cancelled. Bets on decided markets stand and are graded accordingly."
What are two things we can do in slack when researching betting queries?
Check #ops-announcements
The customer bet on the 3rd pitch in the top of the 2nd inning of the Mets vs Phillies game to be a strike. What kind of market is this and where can we check this result?
Play by Play market. Results located in game's play-by-play (MLB.com or ESPN)
A customer claims the score on the app was incorrect when bet was placed. What house rule applies?
Section 14. In Running Bet (Live bet) When scores are displayed in running, every effort is made to ensure the accuracy of the score, game situation, and clock. However, no liability is accepted for incorrect information displayed.
Customer bet $10 on Scottie Scheffler to finish in top 5 of US Open at -125. He tied with 3 other golfers for 5th place. What applies to payout and how much would payout be?
Dead Heat Rules
$10 x (1/3) x 1.8 = $3
Aaron Judge pinch hit in the bottom of the 8th inning and hit a home run. However, bets on Judge over 0.5 Home Runs were voided. Why?
Baseball House Rule
Individual Player Props: Players must be listed in the starting line up for a bet to have action. Bets placed on players who are not listed in the starting lineup but later participate in the game will be cancelled.
If cash out is not successful, what can we tell customer?
“Cash out is not always guaranteed. A cash out is successful only when a confirmation message is received and the funds appear on your account”