Enrollment Criteria
Client must provide documented proof of cancellation of DSP within....?
30 days
Client states: "What are your interest rates?"
In most states we offer a couple of consolidation option, and we would need to review your credit profile to start that process. In order to do that, I'll ask a few other questions. Sounds good?
In this milestone, our overall desired outcome is to build rapport and pain paint.
Setting the Tone
You can locate Dispositions PDF here...
Sales Website
The client has debt they want to enroll. After pulling the credit report, most of the accounts are joint accounts. What is your next step?
Attempt to get the co- client on the phone.
What must occur for agent to accept HELOC (secured property) debt?
Foreclosure
Name that Objection: Rest assured our team works with your creditors directly...
Will I get phone call?
If client is on the fence we typically use a tie-down in this milestone?
The Close
Used to cross reference, work and track open opportunities over month's period.
Pipeline Protocol
A client you were speaking with abruptly hung up after being on the phone for over 5 minutes. What is this disposition?
Actively working
Client has debt with Meadows Credit Union ($22K); Bank of America ($7k); Tower Financial ($11k) has no other debt. How much debt can be enrolled?
0
What is the benefit the client has using family funds for the program?
Borrow less/ pay back sooner
The most important milestone.
Intro
To avoid disciplinary points, occupancy must remain below what for the week?
25%
In what scenario does the new agent send a lead over to the original agent's manager for completion?
Banking has been entered and/or EA has been sent
What is required when leaving out more than 10% of eligible debt?
Manager Approval with SalesForce notes
What must occur for creditors to recognize to "hardship"?
Withholding of payment
Usually after this milestone, the client has some questions.
How it works
Used to track all agent's open opportunities.
Pipeline Management (Bedrock)
Client doesn't show enough eligible debt after the credit pull, what should be your next step before disposition?
Look for ineligible debt that can be moved up
What (2) items are required when enrolling debt with a deceased individual?
Death Cert and Statement of Identity
What is required if the client does not have an email address?
Create one.
This milestone harps on the client's self-realization
Review of Debts
Client has all collection accounts totaling $6,200 in credit card debt. Where are they transferred to?
N/A - Dispo insufficient debt
You are on a call with a client who has $18k in debt. But you have a callback ($122k) scheduled in just a few minutes. What should be your next step?
Procced with current call, email callback to inform.