METRICS
this metric decreases if the customers issue isn't resolved thoroughly
FCR
"We can go ahead and make that change for you today and you would see the $x.xx saving on your next bill"
is which part of ARM Is this?
Respond/Response
Not so smart? get me to start streaming
Xumo box
what year did time warner become spectrum
2016
this metric increases when the representative builds report
Sam
small but strong, wireless but direct
Wifi pod
Watch your time! you wouldn't want this to go up.
Average Handle time
spectrum president & CEO
Christoper Winfrey
these two are most affected when being generous and empathetic
credits & Sam