Verification
Use this when the applicant is not able to verify something
What is alternative verification methods?
What is hold/mute times?
This is required when you access a registration
What is a contact/comment?
You can see your security questions here
What is about me?
This must be done when IDV Failed
What is state and spell name?
You would do this when you feel frustrated
What is take deep breaths?
You are not permitted to put this in a contact
What is identifying information about another agent?
You change your VPN password to avoid this
What is requesting a reset from FEMA?
The most common miss on verifications
What is IDV Fail verifications?
Your goal time for transfers should be this
What is 30 seconds?
You do this if you see something in a contact that should not be there
What is contact SHD and/or IHP?
You do this when you are not able to log into the VPN and you know your password is not expired
What is clear cookies and cache and attempt again in 15 minutes?
You can find the requirements for PR verification here
What is the DR 4671 PR DSOP?
Other than stating name and pin at the closing, this was tied for top customer service fails
What is calling apps back after being disconnected?
This is a huge no no word in contacts/comments
What is the word fraud?
You do this when locked out of HSIN
You should be 100% sure before you do this
What is not attempt a call back?
Who is the applicant?
This is the maximum number of characters for HSIN password.
What is 64?