What the Zelle?
What tool do you use to see if someone is enrolled in Zelle
CST
How many days does someone have after opening an account to fund it before it closes
44 days after opening/45 days
When can you release the email address?
Can release if part of disclosure.
What is the phone number and email for notarycam?
1-800-931-7423 And email INFO@notarycam.com
Can you use notarycam for servicing and PPB?
YES!!!!!
if there is RT Fraud for an incoming Zelle in CST.. do we still create a Calypso case for it?
Yes, if theres no existing CSGI/calypso case already
If an ah fails 1st level on an application what do we do?
Cancel app and advise the ah we are unable to locate it and they are welcome to reapply
When can you release the phone number?
Can release as follows:
What hours are Expert Chat open
True or False: You can use CIFS in expert Chat
True
what are the steps when requesting to remove a block from a profile when following BFU Deposits Zelle Handling Procedure
Create email:
Account restricted due to (Fraud Reported or Link Analysis to Fraudulent Activity): < Enter restricted due to status from CST>
Previous Payer ID with reported fraudulent activity: < If able to locate, paste previous Payer ID that had fraud, otherwise enter Not Applicable >
Account Owner Name: < Enter account owner first and last name >
Payer ID: Payer_ID_<Payer ID#>
Member Address: < Enter home address from CST >
Email Address: < Enter email address from CST >
Phone Number: < Enter phone number from CST >
Reason: We have performed our due diligence to ensure the account above is not compromised. Please unblock the account referenced and process an exclusion allowing account to bypass Block Watch.
< Enter your name at bottom of email >
What do you do if you get an ofac? What is the talk off?
Attempt to open the application talk off which does not have to be verbatim "I have completed everything I need to on my end and at this time your application has been pushed through for final processing. If we need anything else we will reach out to you directly, otherwise you should expect to receive a decision in the mail within the next 7-10 BD"
When can you release the mailing address?
Can release to Account Owner, Joint Owner (JO), Power-of-Attorney (POA), or Attorney-in-Fact (AIF) for either:
Can you use notarycam for Servicing
YES!!!!!
What is the template to remove someone from Block Watch for Zelle?
Create email:
Previous Payer ID with reported fraudulent activity: < If able to locate, paste previous Payer ID that had fraud, otherwise enter Not Applicable >
Account Owner Name: < Enter account owner first and last name >
Payer ID: Payer_ID_<Payer ID#>
Member Address: < Enter home address from CST >
Email Address: < Enter email address from CST >
Phone Number: < Enter phone number from CST >
Reason: We have performed our due diligence to ensure the account above is not compromised. Please unblock the account referenced and process an exclusion allowing account to bypass Block Watch.
< Enter your name at bottom of email >
What are the requirements for Zelle
Customers are eligible to enroll with Zelle once they have been an owner of at least one Discover deposit account for at least 90 days, own at least one Zelle eligible account that has been open for at least 90 days and have an account balance of $0 or more at the time of enrollment. We also require an email address or permanent U.S. mobile phone number. Eligible accounts are checking, online savings, statement savings and money market accounts.
True or False: You can pass an app that has has a Address Verification Referral if the address was validated in Google Maps or USPS
False, if an account fell into address verification referral it needs to be validated through Google Maps and USPS
When are you able to release the last four digits of an account number
What is the email address to send notary's
bankfraudunitbackoffice@discover.com
Talk off for FPF someone wanting to initiate a withdrawal?
Your account has been restricted due to recent activity on the account. Your access to Account Center online and in the mobile app has been restricted, and as such, your ability to initiate new withdrawals via these channels has also been limited. You may choose to initiate withdrawals via other methods outside of Account Center (up to the available balance until any remaining funds are sent to you). Any remaining funds in the account will be mailed to the address we have on file generally within 10-15 days from the last deposit on your account.
What do you do if the account owner was already added to whitelist, but is still unable to make a transaction using Zelle when following the BFU Deposits Zelle Handling Procedure
Create email:
Account Owner Name: < Enter account owner first and last name >
Payer ID: Payer_ID_<Payer ID#>
Duration: 24 hours
Reason: Discover Bank has done their due diligence and has no fraud concerns for the account owner. If a block has been placed by another institution, advise us, and do not remove block.
< Enter your name at bottom of email >
What are the verification steps for Auth H
When can you release the full account number?
Either:
What documents are able to be used for Socure?
State Driver's License
State Identification (ID) Card
U.S. Passport
State Learner's Permit
Tribal ID
U.S. Territory Driver's License
U.S. Territory Learner's Permit
U.S. Territory ID Card
U.S. Passport Card
Who do we send an email to and from what server for Zelle