Oh No I have an Issue
What is the name of the tool/app that we use to escalate training related concerns?
Training Escalations Form
Customer manifested hives after taking Fitspresso [8117]. Do we STS? How do we proceed?
No. We advise to return the product for a refund.
Which vendor offers Partial Refunds starting 25% up to 40% with 5% increments?
Which tool can EVERYONE access the Training Escalation Form?
BG Knowledge Portal
Customer was advised to stop taking Lipozem [9237]as it may interfere with the effects of her current diabetes medication. Do we STS? How do we proceed?
Yes. We check with customer if they have family members or relatives who is interested or would benefit on the product.
Digital Product + Physical Product - Weight Loss
What keywords do you need to indicate on your escalation if you need to escalate a product-related concern?
Acct ID
Customer said that Erecpower [9135] was ineffective for him and would like a refund. Do we STS? How do we proceed?
We do not STS and escalate it to the appropriate dedicated team.
What is the expected TAT for a Medium-level escalation?
1-3 hours
Customer was advised by his doctor to discontinue the use of Fitspresso because of his current dialysis procedure. Do we STS? How do we proceed?
What type of product is Distance Dominator and what is it for?
What STS statement can you advise a customer if his doctor advised to discontinue a BG product?
Ask if they have family and friends who can use or benefit from the product.
Why is Moringa Upsidedown named as such?
The printing of the product label is upside down