Club Culture & Expectations
This is the Club’s primary goal when it comes to youth development.
What is to create a safe, inclusive, and engaging environment?
Each program should start with this type of engaging activity.
What is a community builder.
This tool helps prevent behavior issues by setting expectations early.
What is a group agreement or community norms?
Staff should always have this turned on while on duty.
What is a working walkie-talkie?
A youth refuses to join your program and walks off.
What is follow them calmly, give choices, and reconnect later?
The 3 priority outcomes for Boys & Girls Clubs.
What are Academic Success, Good Character & Citizenship, and Healthy Lifestyles?
The name for the part of the session where youth reflect on what they did.
What is the "Reflection"
This should be the first response to low-level misbehavior.
What is a redirection
This is what to do when a member gets injured.
What is notify the SC or Lead, fill out an incident report, and call home if needed?
You overhear a child mention fighting someone after school.
What is alert the SC and complete an incident report?
The expectation for staff presence during program time.
What is actively engaged and supervising youth at all times?
A high-quality session has these 5 key parts
What are Warm Welcome, Main Activity, Reflection, and Recognition, transition.
Before involving a supervisor, YDPs should try this.
What is de-escalation or one-on-one conversation?
If a child discloses something concerning, you must do this.
What is report to the SC and follow mandated reporter protocol?
Two staff are disagreeing loudly in front of members.
What is redirect the convo, debrief later, and keep professionalism?
When you need to request time off, you should do this first.
What is submit a request in advance and notify the Site Coordinator?
Materials and space should be ready before kids enter for this reason.
What is to maximize engagement and reduce free time?
Staff should avoid doing this when correcting behavior.
What is embarrassing or shaming the youth in front of others?
These are the two people present during 1:1 conversation with youth.
What is the YDP and a witness (per 1:1 policy)?
A parent yells at you during pick-up.
What is stay calm, involve SC, and document the incident?
The Club's response when expectations are repeatedly not met.
What is progressive discipline or coaching conversation?
Youth should be given these to increase buy-in and ownership.
What are voice and choice?
Positive reinforcement looks like this.
What is praise, stickers, incentives, or tickets.
This is how to check members in/out.
What is use the Welcome Center system and verify identity?
A teen shows you an inappropriate video on their phone.
What is confiscate, document, and report to the SC?