eBDR Troubleshoot
Complications
Phlebotomy
Post Collections
QC Check
100
What is the reference number for the eBDR user manual?
What is 22.4.ref031 v3.0
100
What steps do you take if a complication occurs after the donation has been completed?
What is determine if the donations has been extracted, then follow the direction in 15.4.ref900 page 37 to document the complication accordingly.
100
What do you do if the DIN is not affixed in the upper left corner of the collections bag? Discovered prior to VP.
What is manage as a defective collections set, deface the DIN on each bag with an "X" and deface DIN on each sample tube. Complete the unused DIN log. (15.3.600 page 5).
100
When preparing a batch where is the CD packed for transport.
What is in the protective sleeve inside the shipping sleeve inside the lid of a container of units. (15.3.812 page 3)
100
What actions do you take if a red top tube lot number is entered for a purple top tube lot number?
What is click "remove from service" enter comment and click on "remove selected asset" The staff member will repeat the funtion check using an astericks* (15.4.ref900).
200
What would you do if a handheld lost connectivity during a drive?
What is depressing the red power button on the handheld for 10-20 seconds to cause a soft reboot. (22.4.ref031 page 16)
200
How do you document a complication that occurred at the end of the drive after all the computers have shut down.
What is Complete a DCIR and add the information to the donor detail report (15.4.ref900 page 37)
200
When do you check the "alert" box in the handheld?
What is after the scrubbed area is complete and the site has dried for at least 30 second. (15.3.600 page 10)
200
Staff contact you because the "ready for extract" box has not been checked and the post collections staff are unable to resolve. What is your next step.
What is identify the reason for the discrepency and follow 15.4.ref900 page 40.
200
What actions do you take if the asset ID for a purple top tube is entered incorrectly?
What is click on "remove from service" and click on "incorrect entry" click on "removed selected asset" then staff repeats funciton check. (15.4.ref900 page 53)
300
When connecting the power cord adaptor to the master laptop, how do you ensure the master is recieving power?
What is by verifying the power light is on (orange or green) located on the left corner next to the handle.(22.4.ref031 page 14)
300
How do you document a complication that occurs during the draw?
What is enter the complication code in the Draw In Process module (15.3.600 page 34)
300
What actions do you take if "begin draw" was not selected and the time needs to be adjusted. The scale has converted to grams.
What is select "<" button until an alert is heard then obtain supervisor approval. (15.3.600 page 12).
300
What actions do you take if the unit cannot be shipped in the software and "Donor not found" message is displayed.
What is place the unit back in the holding container and determine if the donation has been completed in eBDR. (15.4.ref900 page 41)
300
What actions do you take if an incorrect PM due date is entered during QC by a collections staff member and discovered during the supervisor review of the draft QC summary report?
What is click on "retest" and follow guidance outlined in 15.4.ref900 page 52.
400
What is the potential impact of having multiple eBDR windows open on one computer?
What is it can lock donors and cause donor mix-ups (22.4.ref031 page 21)
400
How many complication codes can be entered at complete draw?
What is one (15.3.600 page 22)
400
What product type is selected for a double red cell donation if no blood has entered the sample pouch.
What is NBC-no machine (15.3.611 page 22)
400
What actions do you take if the drive has been closed prior to printing your end of day reports.
What is The reports can still be printed by following 15.4.ref900 page 40.
400
What actions do you take if a genesis scale is not functioning as expected during a blood drive?
What is gain control of assoicated blood product if applicable, remove equipment from service by attaching a pink tag, and remove the asset in eBDR. (15.4.ref900 page 57).
500
what is the work around correction when recieving an error message "root element is missing" upon logging into eBDR?
What is follow the steps outlined in 22.4.ref031 page 65
500
How do you document multiple complications after complete draw?
What is enter the complications under comments (15.3.600 page 22).
500
If no blood has reached the whole blood bag, what product type and completion code should be documented?
What is NBC product type and QNS completion code (15.3.600 page 19)
500
What actions do you take if the product type is discovered to be incorrect in post collections and the donation has not been extracted?
What is affix a SHTT and initiate the form for donation changes 14.4frm402. (15.4.ref900 page 71).
500
What actions do you take if the drive cannot be located on the drop down menu or the drive location is incorrect?
What is ensure the master has the current time and date and contact regional support for resolution. Then follow the steps in 15.4.ref900 page 4.
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