Abbreviations
RTW
What is Return To Work
Within how many business days should initial contact be made to EE or AP? ( Initial and Subsequent Contact-BHCM Standard)
Within 3 business days
This person is assigned to the STD claim and determines if the employee meets the definition of disability.
Who is the STD AA (Ability Analyst)?
The AA confirms the EE wants to RTW, but is unsure about what her ER will say regarding her work restrictions. What internal resource could the AA use to assist?
What is a Vocational Case Manager (VCM)
The Hartford's CEO
Who is Chris Swift?
LDW
What is Last Day Worked
Should BHCM update or change ICD coding in THAA?
No, per the Diagnosis and procedure standard the BHCM should document the recommended code change in their assessment, and the AA will update.
Where you can go to find typical durations for specific conditions based on the EEs DX and co-morbids.
What is the ODG (official disability guidelines)
** THAA>Absence Management tab>Disability Guidelines**
The is the period of time from the date of disability (DOD) to the date when benefits commence (BED/BEFD)
What is Elimination Period
Name of our stag
Who is Larry
BEND
What is Benefit End Date
Action you take in the clinical review screen if you make your determination and end involvement?
What is Complete review
The Approved Thru Date for claim 49621834
5/25/25
Your EE mentions that he is finding it hard to provide for his family of 3 young children on his disability benefit check. What local resource could you refer him to?
What is 211 or 211.org?
This program allows you to recognize a teammate and even redeem rewards received by your peers.
What is the Reward and Recognition Program
BEFD
What is Benefit Effective Date
If you are able to support impairment, but decided to accept for ability management, what action would you take in the clinical review screen to document: Complete Review or Plan Next Steps?
What is Plan Next Steps.
Where in THAA can you find if the EE has signed up for text messaging?
What is Portal Reg. in the Member Dashboard>Employee Demographics
Where can you find specific Employer claim handling information ( ER's EAP number if available)?
What is CIT (Customer Information Tool)
Place can you find Personal information, pay slips, performance and development, training.
What is Workday
EP
What is Elimination Period
You receive a BHU Consult task. What are the 3 reasons the AA can refer a BHU consult on an STD claim?
• Clinical Walk-In determined that a referral was appropriate
• Provider has responded to BHCMs clarifying questions
• BHCM requested clinical for a new BH claim and it is received
Where in THAA you can find documentation of AA and CCRs calls?
What is CNS (Central Notes System)
Location you can find information about Caller Interactions, to include Voice mail standards and Caller at risk?
What is KMT (Knowledge Management Tool)
Name at least 2 ways to reach IT Tech support?
What is mTE, Live Chat, 855-8WEHELP (893-4357)