TA & Training & Dev
People Leadership
General Team Resources
Compliance &
Accountability
100

The targeted average time to accept (TTA) for overall hiring

What is ≤ 45 days

100

The percentage of leaders that should have Individual Development Plans (IDPs)

What is 100%

100

The target voluntary turnover rate

What is ≤ 20%

100

When compliance training must be completed by annually

What is by the end of July (Compliance & Cyber Security Month)

200

The percentage of leaders required to complete leadership development programs

What is 100%

200

The percentage of Team Members that should have recurring one-on-one’s

What is 100%

200

Tthe target percentage for material issues/outages

What is less than 2%

200

Hours an incident report must be submitted within

What is within 24 hours

300

The percentage of external hires targeted to enhance leadership capability

What is ≥ 65%

300

This program will be rolled out to senior, manager, and regional leaders

What is Situational Leadership

300

The new training that was introduced to the business in January for all People Leaders

What is Intro to Team Resources for People Leaders

300

Where compliance concerns should be reported

What is Compliance@betterhealthgroup.com, Zendesk, All Voices, or mail to 601 S. Harbour Island Blvd, Suite 200, Tampa, FL

400

The metric tracked for provider turnover

What is 6-month turnover rate

400

The goal for leadership succession planning

What is 100% of key roles with succession plans

400

The major change planned for the company’s retirement plan administration

What is Implementation of a new 401(k) Administrator

400

The core compliance principle for all team members

What is to promote personal accountability and adhere to regulatory obligations

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