Raptor
Locate the BassPro card that was purchased at Publix #188 on 6/22/2022. The last 4 of the card is 6779. provide the following information.
Full Card Proxy:
Denomination:
Did the card activate successfully?
Full Card Proxy: 6006491266533636779
Denomination:$50
Did the card activate successfully? Yes
What's the difference between an Online Distribution Partner (ODP), Distribution Partner, and a Card Partner (CP)?
ODP- Online Distribution Partners (ODPs) are partners who sell our eGift cards online, using our APIs, and Blackhawk supports in a Business to Business partner capacity.
DP- A partner that sells our cards at a physical location.
Card Partner- The content provider, the location where the card can be redeemed at.
What email template should be used to tell a partner that the card could not be found ?
KB0011725
Hello [Valued Partner],
Thank you for your inquiry. We were unable to locate the card ending in [LAST 4 OF PROXY]. Can you confirm the card details below are correct? If they are incorrect, please respond with the correct details. If the details below are correct, the card did not reach our system in order to attempt activation.
[Card Details Provided]
Your reference number is [CSXXXXXXXX].
Thank you for your time in this matter. If you have any further questions please contact us via email or at the phone number provided below.
Sincerely,
[Agent First Name]
Customer Experience Specialist
Blackhawk Network
T- 877.246.6255
www.blackhawknetwork.com
There are 4 cards on this receipt but only 2 cards activated. Provide the full card number for the two card numbers that activated. The receipt can be found on CS7901040
6201361495338048
6201361495301364
The target rep has provided you with the MFRID: 2142811283 2073344712. Provide the following details about each Apple card.
Provide the following details:
Full Card Proxy:
Denomination:
Store Address:
Full Card Proxy: 6063300011968514932 6063300011859152812
Denomination: $100, $50
Store Address:400 WEST LAKE COOK RD Wheeling, IL 60090
When we go to Raptor, do a search, and press the button that says "Copy Records", where does this copied information go in CSM.
Raptor activation information
The customer purchased two Nike cards at Meijer 00051 on 7/16 /2022. Locate these cards and provide the following information:
Full Card Proxy:
Denomination:
Did these cards activate:
Full Card Proxy: 6060108522078959662 6060101182078959677
Denomination: $500
Did these cards activate: Yes
Provide the name of three partners that have are not no assist, when it comes to a refund.
Best Buy
Home Depot
Nike
Please obtain the following information using this pin number: RB4S3ABZZG4DXRB8
Full Card Proxy:
Card Demonization:
Who is the Distribution Partner?
Is the card active: Yes
Full Card Proxy:6039534102536166638
Card Demonization: 10
Who is the Distribution Partner? KROGER - CENTRAL - 00425
Is the card active: Yes
Provide the following information about this BHN Order ID: 53370481
DP:
CP:
Proxy Number
Denomination:
Address:
DP: Target
CP: Apple
Proxy Number 6063300012230873212
Denomination: $15
Address: 37 Coral Street Lowell, MA 01851
I bought 2 MasterCard's on 12/13/2021 from Lowes 01510 for a total of $100. Please provide the following information.
6039536604851572689
6039536604136016247
A Target rep calls in wanting a manual resend to be sent to her cusomter. Provide the link that you would send for the order BHN Order ID 52942223
For an open loop refund, what action are we required to do if we are unable to complete the void ?
Always block card in Keystone even if the card is redeemed or has less than $2