Just another Manic Monday... (Scheduling)
This is the current Model of Care timeline.
What is 14 days generally and 21 days for SFBT therapists?
Patients and teammates in clinical settings are required to wear masks.
When is ALWAYS (even after full vaccination)?
Most of this company's plans require TWO separate prior authorizations for each service line.
What is Kaiser?
Johnny is a patient of Dr. Lauren Baras. You receive a call that he will be discharged from Seattle Children's on Monday.
What is check her schedule for the next 60 minute opening, including emergency slots?
This is the guarantor account that should be used for therapy appointments when a patient is covered by UHC PPO.
What is the BH account?
Michelle is a trans teen. Her mother calls to schedule her for a follow up appointment with Adam Waldron but consistently refers to her by her dead name (Michael).
What is refer to the patient by their preferred name (Michelle)?
List 3 symptoms of patients with COVID-19.
What are (3 of the following):
- fever, chills, cough, shortness of breath, fatigue, body aches, headache, new loss of taste and/or smell, sore throat, congestion
This is the only location within The Everett Clinic (excluding acquired clinics) that does not have a post for a BH or psychiatry provider.
What is Edmonds?
David needs a refill of his Abilify but his pharmacy has informed him that he needs a prior authorization for this to be filled.
What is transfer to the MA queue?
Tommy is a 19 y/o patient calling to schedule an appointment. She wonders if she has ADHD, though she has never been evaluated or formally diagnosed.
What is schedule for a focus and inattention evaluation with a therapist?
Criteria for a recently ill patient to resume being seen in person.
What are 14 days clear of any symptoms or a negative COVID-19 test?
Nicole calls to submit a complaint about Dr. Emma Oswald.
What is transfer to your lead?
Janice is a patient of Dr. Wilson. She calls in, adamantly refusing to speak to anyone but him.
What is inform patient that Dr. Wilson has a full schedule and his messages are received by the MAs and CMs, then transfer accordingly?
Jeremiah has been referred to Dr. Stephanie Garrison's teen DBT group. His dad is calling in to schedule for her next session.
What is transfer to Dr. Garrison's voicemail?
This is TOTAL number of appointments recent hospital discharged patients should be scheduled for.
What is 4;1 with psychiatry, 3 with therapy?
Helen is a 70 year old patient who would like to see Dr. Suydam. However, she does not feel comfortable driving south to Shoreline as she has not traveled that far since COVID.
What is offer her an iPad visit at the Stanwood location?
The Everett Clinic was founded in this year.
What is 1924?
Danny is a patient of Dr. James Parker. His father calls and says that he's returning a call from a few days ago but is unsure of who called and why.
What is review the chart to find the correct TE for instructions?
What is inform him that although we cannot schedule in individual therapy, we can schedule for any group sessions?
List 3 of the 9 reasons for when NOT to charge a patient for a missed appointment.
What are: (3 of the below) ?
- hospitalization, car accident, severe weather, illness, family emergency, scheduled phone visits, group therapy appointments, VVBHSCREENS with Deanna Seather-Brady, or appointments scheduled with Jessica Perez
Someone is considered by the CDC to be fully vaccinated from COVID-19 at this time.
What is 2 weeks after the second dose of the COVID vaccine (Pfizer or Moderna)?
The Everett Clinic has this many specialities.
What is 19?
Rory is a patient of Dr. Zsolt Lorant. His mother calls in to provide an update about his medication. The CMs and MAs are currently in their weekly huddle.
What is create a TE, include pertinent information on how to reach Rory's mother, and forward to the MAs to follow up?
Ronnie is a patient that calls in requesting to have an evaluation done for bariatric surgery. These are the next steps.
What are the following:
- check for a referral/relevant TE from PCP or other TEC provider
- request insurance authorization from Jamie
- schedule with Dr. Kathryn Johnson or Dr. Grace Hamilton?