Policies and Procedures
The full name of a suicide screening tool that needs to be completed with every phone screen.
What is What is the Columbia Suicide Severity Rating Scale?
A client was removed from her biological family by DCS for physical abuse. I need to report the physical abuse to DCS.
What is FALSE?
*We do not need to report abuse if the abuse was the reason for removal.
The person I need to interpret custody documents to ensure I am getting all forms signed by the proper parent(s)/guardian(s).
Who is Sam?
*Sam is our friend and she is very helpful.
This timeframe specifies when case notes are due.
What is within 24 hours?
*This is the absolute latest case notes can be accepted--collaborative documentation is preferred.
This person completes assessments at the agency.
Who is Anastasia?
The preferred, trauma-informed method of completing documentation with clients.
What is collaborative documentation?
When in doubt, I should enroll a client in the Potential for Harm.
What is TRUE?
*If you are not sure if you should enroll a client in the Potential for Harm, ENROLL! It is better to be more diligent than to not enroll when needed. The assigned therapist can remove a client from the Potential for Harm if it is not needed by staffing with their supervisor.
A document that helps ensure therapy is a place that children deem safe to be able to speak with their therapist about any apprehension, concerns or issues without fear that what they say will be used to interfere with, or create problems in their relationship with either parent.
What is the Safe Harbor Agreement?
Once I am assigned a referral, I have ___ many days to schedule the phone screen.
What is 7 days?
This person founded the agency in 1982 and started working full-time in 1984. He had contracts with Gila River, Tohono O'odham, White Mountain Apache and some of the Navajo tribes. He focused his work on the referrals deemed too challenging for other providers.
Who is Jon Grossman?
The Safe Harbor is an agreement that needs signatures from ____.
Who is both parents?
Three no-show/cancellations(without 24hr notice) total or two consecutive no-show/cancellations could result in discharge from services.
What is TRUE?
*Please discharge according to policy because client engagement issues typically continue to be a problem when in therapy.
A document that authorizes caregivers to enroll the child in school and obtain medical care for the child.
What is Notice to Provider?
Anticipated time off should be requested during this timeframe.
What is two weeks or more?
These two people are your primary go-to's for clinical questions.
Who are Andrea and Holly?
*When Andrea is not available, please contact Holly for your clinical needs.
The platform used to initiate Zoom meetings, provide resources, and obtain signatures.
What is Grossman Connect?
*Please don't forget we need to teach clients to use Grossman Connect to connect to Zoom.
All no-shows/cancellations need to be documented in the contact log and the referral source needs to be notified of the no-show/cancellation.
What is TRUE?
*Please don't forget to notify the referral source when a client does not show up for their scheduled appointments.
The signatures I need to collect if my client's parents were never married, but both parties are listed on the birth certificate.
What is from both parents?
The timeframe to complete a discharge from triage if the client decides not to continue with therapy.
What is within 7 days of the last session.
This person joined Grossman & Grossman, LTD as therapist in 1990. Prior to that, she held the important job of raising the future of Grossman & Grossman (Davin & Alina) and helping the agency operate.
Who is Phyllis Grossman?
This novel tool helps create a journal of coping skills learned in session and can be handed off to the therapist once triage is completed.
*Next time we meet with Meg, please have at least one therapy binder for a client initiated to showcase to the team.
Labor Day is a paid holiday.
*Labor Day is Monday, September 1, 2025. For a list of all paid holidays, please see Page 42 of Employee Handbook.
A law created in an effort to improve care for Arizona’s foster/kinship/adoptive families receiving behavioral health services. This law allows physical guardians to sign off on consents.
What is Jacob's Law?
*Although physical guardians can sign, we should try to collect signatures from DCS as well.
If a client is enrolled in the Potential for Harm, a safety plan needs to be completed within this timeframe.
What is immediately?
*Safety plans need to be completed the same day as the phone screen and they take precedence over all other documentation.
This person provides resource referrals to our clients.
Who is Aimee Cantu?
*That rhymes.