Promotions
What is the current BI price point & what promotion do we offer customers who have at least 1 paid voice line?
$70 FRP
$25 off BI with Voice Line
$5 Off BI line for TFB
I have 4 phones, 2 laptops, and 2 tv in my home.
"what devices do you currently have connected to your wifi"
Which router can I connect the mesh system with?
G4SE Router
What is our minimum activity expectation?
30 dials AND 1.5hr. talk time
Does BI have their own dedicated department? What is it called?
Yes & Business Internet Tech Support
What is the current rebate promotion offered with our BI & how would you leverage it?
$300 rebate card- if keeping BI service & as a closing tool to secure the BI sale.
If you have not offered BI yet, by the end of the call
"Before I let you Go"
Which BI can I sell to connect an external antenna?
Inseego FX4100
Our 2-2-2 fundamental stands for what?
2 Opportunities, 2 appts ran, 2 appts set
True or False: Inseego FX4100 should be sold to a customer who needs a stronger connection.
False
What Merchant is in partnership with our current BI promotion & what is T-Mobile offering?
Square & $250 rebate for square merchants with a new BI line activation.
I have Spectrum & I am paying $125 per month
"Who is your current internet provider and how much do you pay?"
Which BI router is not supported through the T-Life app & which app must be used?
Inseego Router & Inseego Mobile
What does our 3*3*3 follow up process consist of?
Follow up in 3 days, 3 weeks, 3 months
Where in Atlas can you perform a speed test & where is it located?
Troubleshooting-Located in device management
How much does T-Mobile offer with our Internet Contract Freedom for BI, when is it paid out, & under what condition?
Offer up to $750 for buy out, paid out in 60 days. Must remain with service.
I use my internet at my barber shop and my kids use it at home
"Where do you use your internet services?"
Which BI routers supports Static IP?
Inseego FX4100
What is the current BI sequence?
BAE NO BI CL 3Q25 CAMPAIGN or BAE NO BI IL 3Q25 CAMPAIGN
Where is an ideal area to place our BI for optimal performance in a home/business?
By a window- Facing the nearest tower
What is a good hotspot promotion we can leverage and offer?
2 Options
1- TFB: Inseego MiFi XPro 5G - Free with New $25 or Higher Hotspot Line
2- Inseego MiFi XPro 5G - $11 monthly + BOGOHO 30GB Hotspot plans for $15 ($22.50 no auto pay)
I use it for emails & streaming
"what do you use your internet for?"
What will give a better connection experience to our customer ?
A. Sell a BI & Offer a Mesh
B. 2 BI for the same household
A. Sell a BI & Offer a Mesh
What is our current Post Sale Sequence & why do we use it?
BAE Post Sale Q125 & to follow up with our customers every 3 days, 3 weeks, & 3 months
My signal is too weak, what can I do?
Troubleshoot by opening the T-Mobile T-Life App, check signal strength (Weak, Good, Excellent). If signal is weak, move gateway near a window, ideally facing the nearest tower (App will guide you). Signal should be good or excellent.