PROCEDURES I
We CANNOT dispatch on highways. (T/F) - Give reason for your answer
Dispatch is permitted in instances where car is pulled off the highway and not impedeing traffic etc..
Dispatch is prohibited on private/restricted roads, highways and turnpikes.
What is dubbed the Mercedes-Benz Flagship car?
S-Class
List the Sign & Drive/Soft Services ?
Fuel , Flat , Jump (FFJ)
Your customer has lost her keys , what service do you dispatch ?
Tow
What type of fuel do our cars utilize?
Premium Gas/ULSD
In what instances should Agero be used for Dispatch ?
Sirius Outages - Scheduled Tows - ISP/Home Location Tows
What category of vehicle does the CLA & CLS fall under ?
Coupes
Who conducts Winch Outs and Tows ?
Agero
How much fuel do we deliver?
A few gallons
1-3
What are the official Mercedes-Benz Warranties?
New Vehicle Limited Warranty
Extended Limited Warranty
Certified Pre-Owned Warranty
These Services are ineligible for EQ vehicles.
Jumpstarts/Fuel Delivery/Flat Tire Change
What class is our midsize sedan ?
E-Class
Your customer is in Warranty and needs a Winch out , is there a charge ? If so how much?
$99
If you are the original owner of a vehicle purchased from an authorized dealer prior to ___________. You are eligible for free RSA .
January 4, 2011
There is a charge to Tow these vehicles once they are OOW .
Sprinters
The first long distance car journey took place in year _____ and lasted _____ miles .
1888, 62 miles
Where can I find my VIN ?
GLS
What is the New Vehicle warranty on passenger cars ?
4 years or 50,000
Your customer was towed to the nearest MB dealer and decided not to get the repairs done there . How much will they be charged. ?
$200
What is the New Vehicle Warranty received on Sprinters ?
3 years or 36,000 miles
The Mercedes Benz merger started in ______ and was completed by ____.
1924 , 1926
What type/line of vehicles are the EQS and EQE ?
Electric Line
Your customer wants her Sedan to be towed to her home . She lives 35 miles away from her breakdown location . How much will the Tow cost ?
$305
The nearest MB dealer is 32 miles away . Your customer does not wish to be towed to the that dealer , but taken to their preferred dealer, who is 97 miles away. How much will the Tow cost?
$315
Your customer drives a Smart Electric Vehicle , and has run out of charge . What's the next course of action .
Complimentary Towing to Nearest Charging Station , Home or MB Dealer.