Products
What is dubbed the Mercedes-Benz Flagship car?
S-Class
List the Sign & Drive/Soft Services ?
Fuel , Flat , Jump (FFJ)
What is the warranty received on Sprinters ?
3 years or 36,000 miles
What type of fuel do our cars utilize?
Premium Gas/ULSD
Your customer has lost her keys , what service do you dispatch ?
TOW
What class is our midsize sedan ?
E-Class
What is the New Vehicle warranty on passenger cars ?
4 years or 50,000
What are the official Mercedes-Benz Warranties?
New Vehicle Limited Warranty
Extended Limited Warranty
Certified Pre-Owned Warranty
What is the RSA Goodwill Allotment ?
$100
Your customer needs a Lockout Service. How is this service priced?
MB Dealer should price Service ( est.$99)
What type/line of vehicles are the EQS and EQE ?
Electric
These Services are ineligible for electric vehicles.
Jumpstarts/Fuel Delivery/Flat Tire Change
There is a charge to Tow these vehicles once they are OOW .
Sprinters & Smart Cars
Your customer is in Warranty and needs a Winch out , is there a charge ? If so how much?
Yes / $99
What category of vehicle does the CLA & CLS fall under ?
Coupes
We CANNOT dispatch on highways. (T/F) - Give reason for your answer
Dispatch is permitted in instances where car is pulled off the highway and not impedeing traffic etc..
Dispatch is prohibited on private/restricted roads, highways and turnpikes.
In what instances should Agero be used for Dispatch ?
Sirius Outages - Scheduled Tows - ISP/Home Location Tows
What MUST you verify before Towing an Electric Vehicle to a Tesla Charging Station?
Does the Customer have an Adapter ?
Your Customer advised that the Electric Charging Cable is stuck . What do you do ?
Basic Troubleshooting steps as outlined in Article; connect customer with appropriate Charger support?
Where can I find my VIN? (at least 3 places)
Bobbie had her S-Class sedan towed to the Mercedes Benz of Miami. She later decided to have the vehicle transported to her friends body shop for the repairs. How much is the dealership likely to charge for the Tow ?
Up to $200
John OOW Sprinter needs to be towed into the dealership within 28 miles of his breakdown location. How much will this Tow cost?
$380
Your customer wants her Sedan to be towed to her home . She lives 35 miles away from her breakdown location . How much will the Tow cost ?
$305
The nearest MB dealer is 32 miles away. Your customer does not wish to be her GLE towed to the that dealer, but taken to her another dealer, who is 97 miles away. How much will the Tow cost?
$315