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What does MOP stand for?
Meter operator
What does Mpan stand for?
Meter point administration number
How can a smart PAYG customer top up?
by app, online, barcode, over the phone
How many customers does E.ON Next have?
5.6 million
Where can you find the option to check if a customer is eligible for a smart meter?
Details tab>Additional account data>view
What is a GSOS?
Guaranteed standard of service
What does GDPR stand for?
general data protection regulation
what does MAM stand for?
meter asset manager
what does IHD stand for?
in home display
what is SAR?
Subject access request
What are the requirements we must ask when speaking to a third party?
1. Speak to the actual account holder
2. Go through DPA with the actual account holder
3. Ask the account holder for consent to speak to the third party
(and add if both parties agree)
What is a transfer reading?
A reading from a supplier who is going out of business to an SOLR
What does CR on a customer bill mean?
they are in credit
Name three industry bodies?
citizens advice, ofgem and the ombudsman
What are the 4 sources of energy generation?
Fossil, nuclear, biomass and renewables
What personal data does kraken hold?
Name, DOB, email address
What does SMETS2 stand for?
Smart Meter Equipment Technical Specification (gen 2)
Which football club are we currently working with, to achieve their sustainability plan?
Nottingham Forest Football club
Dual rate is one different rate for day and another for night. Flat rate is where a tariff still has both day and night, just they're the same
How do you opt out a customer of smart metering communication? And how long does this last for?
Click on Details tab>SMETS2 interest
6 months
Flows - like whatsapp messages!
What is the outbound statement we must quote when calling a customer?
Just to let you know, some calls may be recorded for training and quality purposes
What does 'unbill' a reading mean and why do we do it?
To remove a charge we have placed on a reading a customer has given us - for the purposes of correction, say for instance the reading the customer gave us was wrong
How many energy suppliers have ceased trading so far?
62
during the GDPR power point, it was mentioned that companies can receive fines for breaching GDPR. what was the figure given?
4% or £18 million - which ever is greater