Key Performance Indicator
Here in WA our goal for RGU per order is this.
2.1
What app do you use to access MyNeigbhorhood
Salesforce App
When a customer orders a premier package they get the choice of HBO or?
Netflix
Why is it call the Philly Special
Special recognition to send XSPs to Philly
Who is the Big South
US, Puyallup, Tacoma, and Olympia
What does MRC stand for?
Monthly reoccurring charge.
What does two chevron represent
A MDU location.
What's the name of the CDV level that come within the new X1 Pro Package
Unlimited select
How many times per year will we send an XSP from the South to Philidelphia?
4 times. 1 person every quarter
What XSP group were in charge in defining the 4 pillars in of the Big South?
The Big South XSE- Rob, Cole, Clint, Randall, and Pat
How many promoter is equal to one detractors?
Three
In order for MyNeighborhood you will to access to Wifi or
LTE
What is the lowest triple play package that comes with 150hr DVR
X1 Starter Pro TP
To qualify, an XSP needs to be at what percentage to RGU unadjusted goals?
100%
What are the four pillars?
Production, Execution, Consistency, Empowerment
Chicago
This follow up is a tactic used return to a CX house by "forgetting" a valuable piece of collateral left behind.
Boomerang
What is the lowest quad play package that comes with 1gbps
X1 Preferred Pro QP
After qualifying, the winner will be chosen by having the most in these two category.
Unique doors and total Time In the Field.
What is the Big South Slogan?
We are the standard
Customer's churn is measure by how many months?
Define what a blue flag represents
Non sub, non targeted
Some of our packages comes with an Xfinity Mobile discount. What is the amount of this discount?
$12
What is the name of the building you will tour while in Philadelphia?
Comcast Technology Center
How long is the trip to Philadelphia
3 days 2 nights