The Flock
What are three ways to achieving a great call opening?
Answer Promptly, Warm Smile, Great 7 seconds.
Any amount that a creditor no longer expects to be repaid and writes off as a bad debt.
What is Charge-off.
What does the A, E, & R stand for in the AER Model?
What is Acknowledge, Empathy, and Reassurance.
When leaving your desk for break you must keep your computer open for IT to inspect it.
What is False.
This tiny bird is the only bird species capable of flying backward.
Hummingbird
Explain the process of clocking in and out in Workday.
Log into Workday > Select "Time" > Click “Clock In/Out” > Confirm timestamp > Log out
These are monies that someone receives upon divorce or legal separation.
What is alimony.
At BGO, when verifying a customer, what 4 pieces of information can we use to verify a customer.
Full name on account, DOB, full address on file, last 4 of SSN.
In phase 3 of your call flow, you should be verifying the customer and negotiating payment.
What is False.
Although most people don’t think of it that way, this yellow fruit is botanically classified as a berry — while strawberries are not.
Bananas
What are the components of a Promise to Pay.
Method, Amount, Date
The entity or person the debt is owed to.
What is the creditor?
What are the (5) prohibited practices covered under FDCPA
3rd party disclosure, false threats, misrepresentation, abuse, and harassment.
When we INFORM a customer or member, we are communicating solutions that the customer is comfortable to pay.
What is True.
This sea creature has three hearts — two to pump blood to its gills, and one to pump oxygenated blood to the rest of its body.
Octopus
Give me 3 of the possible consequences of using your cell phone on the production floor.
Coaching, final warning write-up, or termination
At Bill Gosling Outsourcing, "the right person aimed to be reached via phone, email, text message, and other contact methods" is known as what?
What is Right Party Contact.
When a creditor takes possession of collateral used to secure a loan such as a car or house due to non-payment is known as what?
What is Repossession?
When we consequence counsel the customer we inform them that we report every 30 days.
What is False.
Technically, this continent — though covered almost entirely in ice — qualifies as the world’s largest desert because it receives almost no precipitation.
Antarctica
Provide me with at least 2 of the core values.
Never Satisfied
Able to Grow, Eager
Make Other Better
Creativity and Innovation
Have Fun, Energetic.
An agreement between the creditor and debtor to resolve a debt for less than the full amount owed is known as a what?
What is Settlement?
Provide three reasons why a customer may become delinquent on their account?
Unemployment, Health, Medical Bills, Seasonal Worker, Over-spending, Life Events.
FDCPA stands for Fair Debt Collections Policy Act
What is False?
On very hot summer days, this global landmark can become a few millimeters taller due to thermal expansion of its metal structure.
What is the Eiffel Tower.