Promise to Pay
This is the number of days the ivr will offer a ptp to a qualifying customer for .
This is where you see calls that have been placed.
What is Usage Details
This is the most common reason you will see a prorate on an account.
What is a change of service?
This is the maximum credit an agent can apply.
What is $60?
This the amount applied when a tech misses or is late for an appointment.
This is where I look to see how much of a late fee will be assessed if the minimum is not paid by the soft disconnect date.
What is the Calculator in CSG?
This is where you see customer's bill going forward.
What is Future Statements?
This type of prorate decreases a customer's bill.
What is a credit prorate?
This is where I go if credited needed is over my credit limit.
What is Credit Request Chat?
What is the $5.99 convenience fee?
IVR, My Account app & www.xfinity.com are locations for doing this.
What is request ptp or payment arrangement?
This is where you apply credit for time without service.
What is Adjustment by Range?
This is the type of prorate that increases a customer's bill.
What is a debit prorate?
This service costs $2.49 per use.
What is 411 / Directory Assistance calls?
This is where you refund vod purchases.
What is Einstein Toolkit - Customer Owned Purchase History?
Generally speaking this is the number of days when an account is soft disconnected.
What is 57 days past due?
This is where you find contact information for Comcast Cable Communications Inc.
What is page two of the statement?
What is Seasonal?
This is how far we can backdate a service or equipment for an account (if justified).
What is 120 days?
This is how we increase / decrease a customer's PPV Limit.
What is the PPV Limit Change Chat?
True or False: An Account can have additional when it already has one.
What is False?
This is where you find the customer finds the detailed breakdown of services and fees.
What is page 3 of the statement?
This is the formula for figuring out a pro rate.
What is the # of days of service divided by days in the month or monthly rate divided # days in the month x days of service?
This is the reactivation fee for internet and / or home phone.
What is $6 / each?
This is where you locate internet usage.
What is Einstein Toolkit - Internet - Internet Usage?