All about the Money
These cannot be accepted when an account has had 1 to 2 returns in the last 13 months.
What are checks?
What is DNAC?
These charges are due immediately.
What is the Past Due Balance?
This allows customers to have their monthly bill automatically deducted from their bank each month without fees.
What is Draw Draft or Auto Pay?
Level 1
What is Late payment?
This should be issued for missing payments, overpayments, payment investigations and refund request associated with payment credit.
What is an IRPC?
When a caller needs more time to pay, we can check to see if they are eligible for this type of arrangement.
What is an extension.
These are due 21 days after invoice is generated on the account.
What are Current Charges?
This allows customers to choose how they will receive their bill.
What is Bill Delivery?
Level 2
What is Disconnect order?
This should be created to communicate a change in deposit amount after a company error & revenue class change or a change or waive in deposit due to system issue/error.
What is an INDP?
This type of arrangement can be split into equal installments that must be paid with current charges each month.
What is a DPA?
This gives us a estimation, based on their current usage, of what their next bill will be if nothing changes in their home.
What is Bill Projection?
This allows customers to pick the date that their bill is due. It may show as 2 bills on one statement
What is Pick a Date?
Level 3
What is Last Day To Pay?
This should be created to send information to Credit & Collections concerning Transferring Money. This should not be used for investigations, only to transfer money.
What is an INWO?
We cannot set up either of these if the account shows that the customer has a deposit or return owed.
What is a payment arrangement?
What is a DPA and EXT? must say both
This is the first thing billed to an account upon starting service.
What is the Deposit?
This allows a customer to pay approximately the same amount each month so that their high bills are spread out through their low bills.
What is Level Billing?
Level 4
What is CFNP?
This should be issued if an adjustment is needed on a Program such as applying a payment to the accumulated difference or changing level billing to Equal Pay.
What is an INPO?
This arrangement must be approved by a supervisor. The Customer has to pay half of the total balance on the EXT and the rest can be added to the next bill.
What is a Flex DPA?
This is used when we can't get an actual read to create a bill. Normally this is due to a locked gate or animal on the premise, but may also be due to inclement weather.
What is an estimated read?
This allows customers to pay for their power before they use it. This works on the gas tank principle.
What is Prepay?
Level 99
Write Off
This is issued for a gas meter that is showing no usage on an active house.
What is a GSMB?