Category 1
What is the name of the invoice?
Lit Pack
An amount to indicate how much credit Express Scripts will extend to an account. Similar to a line of credit. This amount includes the account balance plus the amount in process.
Floor Limit
What is invoice payment?
Each invoice generates a separate payment schedule.
Invoices are ALWAYS broken into three equal payments.
What must you do before enrolling a household in EPP?
Solve any existing balance or roll balance over into the EPP scheduled payments
What is the color of the balance when there's a credit?
Green
The maximum amount that the Express Scripts Pharmacy charges to a credit card.
Authorization Limit
What happens to terminated customers?
Express Scripts will continue to charge the card on file until the balance on ALL outstanding invoices has been paid even if the client has termed with Express Scripts.
Can a patient use eCheck for an EPP payment method?
No, only credit/debit cards are acceptable
What icon do you click on to autolog?
Pencil w/ bubble
What must you ensure is on file for an account before you add a payment method?
An Address
What happens to members EPP history?
A member's EPP history will transfer from a participating client to a non--participating client to a non-participating client if the member has remaining installments due from past invoices under the old group.
The member MUST contact to pay the installments as agreed upon under the new account until ALL invoices are satisfied.
What are the payments methods Express Scripts accepts?
Cash, Credit/Debit, FSA/HSA cards, Money orders, Check/eChecks