Acct Bal
What does the open pad lock mean on Account History Screen?
Receivable is not yet satisfied
True or False: The Credit Worthiness field of the Data Overview screen displays the numeric value of the Business Partner’s total creditworthiness points for all Contract Accounts for the Business Partner.
True
Business Partners have an option to choose an alternate electricity supplier.
True
What does the open pad lock mean?
receivables/charges unpaid
BP, called about the Third-Party Supplier they have on their Contract Account. CSR confirmed that Reliant Energy Northeast, LLC is the name of the Supplier currently showing on the account. The BP advises CSR that They are in the process of dropping Reliant Energy and switching to Horizon and wants to know if that is showing in our system. Where would the CSR look to confirm this information?
Drop Supplier
What tabs are available on the Account Balance Overview Screen?
Balance Overview
Additional Information
Lock
Paymentus
Installment Plan
Budget Billing
What is the Excellent Credit Worthiness Point range?
0 - 39
The best way to find the cause of a multi-month bill is to navigate to Data Overview. True or False
The answer is False. The correct way to find the cause of a multi-month bill is to navigate to the BPEM History screen and the Interaction Record screen.
What are Pending Payments, Invoicing, and Late Payment charge called?
Document Type Descriptions
BP called to request help in deciding between two third party suppliers for his account. CSR can assist by doing what?
Providing the BP with assistance in finding supplier contact information, My Account
What tabs are available on the Data Overview Screen?
Contract Account
Business Data Environment
Technical Data Environment
BPEM Cases History
Service Location Environment
Data Overview provides the Open, Due and Delinquent amount for ________________________________.
All Contract Accounts associated to the BP
What is the last step in handling High Bill Calls?
Resolve
Where do you filter Document types?
Document Type Description column
In Service Location Environment, Installation facts are Billing Indicators that drive the ________.
Billing Process
Documents are records of account balances regarding the ___________________ for a Contract Account.
receivables and payables
Explain how to enter a meter reading from Data Overview Screen.
Technical Data Environment
Click Device/Meter Number
Meter reading data
Enter Meter read result
Save
The enrollment process begins when the Business Partner contacts _____________ directly.
the Supplier
Adjusted Invoice does not reflect as a _________ but as a _______ document in Account History?
Credit
Reversal
BP, called because they are upset that their current bill is twice as much as it was the previous month. CSR, analyzed her contract account and ruled out past due balance and incorrect meter read.
In order to assist further, they felt that he needed to probe the BP about usage. Which are appropriate questions he can ask?
Do you have a programmable thermostat?
What temperature do you have the thermostat set to?
Are there any new (or faulty) appliances in the home?
The Last Interaction section shows ______ business partner or company driven communications.
4
The _________ Address is located at the Business Partner Level.
Standard
On a Contract Account that has a third-party supplier (TPS), the delivery of electricity is provided by ______________ and the ________________of electricity is provided by the TPS.
PHI
supply
The Cash Desk Payment does not show __________ Document.
Reversal
A CSR, is talking to BP Beth Small. She is looking at her bill and wants to know what the term Generation means. Jason advises the BP that Generation refers to...
the production of electricity at power plants or the purchasing of electricity from another supplier.