Billing
All new digital items are placed on this type of account
What is a MAP account
This group has the final decision if a customer is approved for Invoice billing.
Who is the Credit Department
How we request a client be waived the monthly Processing Fee
What is an email to HQ Contracts with Sales Manager approval
The tab in KGEN where we can view the billing account details such as payments posted, view copies of the bills and balance details etc
What is the Finance tab
The end goal when handling an ACF.
What is to make the account complete
The only type of billing account that we can create directly in kGen.
What is an Invoice billing account
Credit requires that customers advertising in these types of headings pay 100% in advance.
What are High Risk Headings
Who is Thryv Client Care
The date which the 100% Advance Payment for print must be received to be eligible for the 5% discount
What is the Boost date
The resolution type we use on all ACF cases.
What is Scheduled/Daily Activity
The customer is billed this amount as a Processing Fee when their monthly Invoice billing is greater than $149.99/month
What is $5
This process is required by Credit when a new account is created without a Telco listing
What is Business Validation
The system which BAs/Solution Center process payments through
What is PayNow
What is Secure Pause
These 3 IDs are required to consider the account to be complete.
What are the KGEN, Vision and Enterprise IDs
The system which thryv and thryv add-ons bill out of
What is Recurly
The column in KGEN that tells us if the account is locked by Credit
What is Lockout Status
How this error is resolved: kGen2561 Service failed.
kGen0591 Customer Exceeds Credit Amount; FID 0 BOTS 0.00 NISD 65.00; Refer to Credit Policy or contact Credit Dept.
Trace. Trace. kGen0007 Failure during Group Checks and Updates. kGen2554 End Transaction failed.
What is an email to the Credit Department
Another term for Credit Limit
Who is Sales Triage
Clients billing less than this monthly amount are not charged a Processing Fee
What is $40
The total discount a customer receives when paying 100% in advance. (By choice)
What is 5%
What is the Accounts tab
What is a new Invoice billing account
What we call merging two Salesforce accounts
What is a Mini ASDS